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Anonymous's avatar
Anonymous
12 years ago
Approved

Pre-ordered but Origin still says it has not been released

I pre-ordered a digital copy of the Sims 3 Island Paradise, I live in Europe, it's the 27th, then why does Origin still says that it has not been released yet? Who can I actually contact? Because I h...
pc
technical issues
EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
12 years ago

There are several different things you can do:

  1. Exit Origin and open it again.
  2. If that does not help you, de-install Origin and re-install it again. Here the download link for Windows, here the one for Mac.
  3. If that does not help you, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.

Please keep also in mind that some countries like UK or Ireland have their release tomorrow. When you mouse over the tile for the game in your Origin client, it should show you your release date.

Anonymous's avatar
Anonymous
12 years ago
Approved

Please help me I have the same problem and non of this ways helps me

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    12 years ago

    What did the Game Advisor say when you contacted them?

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      Restart my computer - didnt help me

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      and I don't have anything in my purchase history! What is this mess?

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