Problem With Sims 3, Screen Turning Black

Are you using any custom content or mods in your game ? Does the game also crash in live mode or is it just CAS that's giving you issues ?

Here's a few tips: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Grashes-CTD/td-p/656/jump-to/first-unread-message

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Please accept a solution if your issue is solved. XP is also appreciated.

I have no custom content. I also looked at that link and I have many xcpt files but they might aswell be speaking another language to me.

Don't think anyone can really read those 🙂

What about live mode ? Does that work or does the game crash as well ?

I get a very similar problem. Occasionally when I play, I get the "error send report" or something along those lines. I've been having it for so long that I'm actually completely unfazed about it but it's really irritating when you've been playing for over a hour and it suddenly dies and you haven't saved. 

I've got quite a lot of custom content and my game only crashes either in live mode or when it's loading a town or something. (Usually when I'm going to/returning from France.) 

Any suggestions?

I feel your pain!  I also have the same issue with going to/returning from France.  I also am relatively used to it myself.  Just made a post cause I was playing for 2 hours no save and trying to finish a quest in France.  Never the less didn't make it to France. :{

I can never make it to live mode. I just downloaded the game after getting a new laptop and I have to create my first new sim. Needless to say I never make it past dressing my Sim

You don't have to start off your game by creating a sim. (I know that's what you probably want to do but in this case...)

You can choose a household or move in a household. 

If you use these options what happens?

(With regards to weebeson's post)

It's the worst! I know and have that same feeling. It is just so bad; wish EA could do something about all these problems!!!!!!!

As girl007fisher said, just use a pre-made one to test live mode.

Could you also post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps below:

If you have Microsoft Windows XP:
1. Click the Start button on the Windows Taskbar.
2. Select Run.
3. Type dxdiag in the available text field.
4. Click OK.
5. Click Save All Information.

If you have Windows Vista/Win 7 and do not have a Run selection:

1. Click On Start
2 Type dxdiag into Search Box
3. Click Save All Information.

Either use two posts to post all or only post the part up to [sound device]

------------------ System Information ------------------ Time of this report: 10/7/2012, 10:52:25        Machine name: LAPTOP-PC    Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.120401-1505)            Language: English (Regional Setting: English) System Manufacturer: ASUSTeK Computer Inc.        System Model: K53E                BIOS: BIOS Date: 10/25/11 15:06:43 Ver: 04.06.03           Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz              Memory: 6144MB RAM Available OS Memory: 2858MB RAM           Page File: 1597MB used, 4114MB available         Windows Dir: C:\Windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: 96 DPI (100 percent)  System DPI Setting: 96 DPI (100 percent)     DWM DPI Scaling: Disabled      DxDiag Version: 6.01.7600.16385 32bit Unicode

------------ DxDiag Notes ------------       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.

-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw:  0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay:  0/9 (retail) DirectSound: 0/5 (retail) DirectShow:  0/6 (retail)

--------------- Display Devices ---------------           Card name: Intel(R) HD Graphics 3000        Manufacturer: Intel Corporation           Chip type: Intel(R) HD Graphics Family            DAC type: Internal          Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_16521043&REV_09      Display Memory: 1364 MB    Dedicated Memory: 192 MB       Shared Memory: 1172 MB        Current Mode: 1366 x 768 (32 bit) (60Hz)        Monitor Name: Generic PnP Monitor       Monitor Model: unknown          Monitor Id: SEC5441         Native Mode: 1366 x 768(p) (60.023Hz)         Output Type: Internal         Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll Driver File Version: 8.15.0010.2696 (English)      Driver Version: 8.15.10.2696         DDI Version: 10.1        Driver Model: WDDM 1.1   Driver Attributes: Final Retail    Driver Date/Size: 3/19/2012 23:26:56, 6120960 bytes         WHQL Logo'd: Yes     WHQL Date Stamp:   Device Identifier: {D7B78E66-4266-11CF-7B79-5836A9C2C535}           Vendor ID: 0x8086           Device ID: 0x0126           SubSys ID: 0x16521043         Revision ID: 0x0009  Driver Strong Name: oem9.inf:IntelGfx.NTx86.6.0:iSNBM0:8.15.10.2696😛ci\ven_8086&dev_0126      Rank Of Driver: 00E62001         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend        D3D9 Overlay: Supported             DXVA-HD: Supported        DDraw Status: Enabled          D3D

Status: Enabled          AGP Status: Enabled

THIS IS UP TO SOUND DEVICE