Problems with EA Connection

@MluciaV Where exactly do you get this error? In Origin, the game launcher or in-game?

Also have you tried restarting your computer and router to see if the same issue occurs then?

@MluciaV is your computer a pc or mac?

Is a PC

In the game laucher and origin. I have tried to restart my pc and the router but I still get the error

@MluciaV In this could you please try the steps in the following thread: http://answers.ea.com/t5/Origin/HOW-TO-Origin-Login-Unavailable-You-must-be-online-when-logging/td-p/5019298

Let us know if the issue remains after these steps!

It did not work ☹️ I tried the steps and I am still getting the error.  However thanks a lot for your help and time

@MluciaV In this case it could be an account issue. Please follow the steps below to contact an Advisor: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!