Product expired

 license limit has been reached  ?

 contact CS 
 
1.https://help.ea.com/en/contact-us/

2.Click on the orange NEXT button

3.Select a platform

4.Click on the orange NEXT button

5.Select a topic and describe your problem in a few words

6.Click on the orange NEXT button

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Thank you rumbutter, i did all what you said, now I'm waiting for Game Advisor, ty 🙂

🙂 good luck i'll cross my fingers for you

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@Kserkess wrote:
Wait time beetwen 5-10min, then it goes to 25-30... I'm waiting for them since yesterday, I have wrote e-mail now.

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WOW

although some browsers seem to work better for live chat have you tried firefox or IE

i hope you do get sorted soon

actually I AM USING firefox :P still cannot connect to live chat, and didn't get respond to email, so i'll have to wait i think

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@Kserkess wrote:

actually I AM USING firefox :P still cannot connect to live chat, and didn't get respond to email, so i'll have to wait i think

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😕mileytongue:  🙂

hmmm do you live outside the states ? you can try change the flag to US

i just did the steps for live chat  an dthey are available

i have no idea why they are not working for me, probably because my internet is kinda slow and it can't load? no idea... well i'll try with that mail, stil didn't get answer but still waiting

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@Kserkess wrote:

i have no idea why they are not working for me, probably because my internet is kinda slow and it can't load? no idea... well i'll try with that mail, stil didn't get answer but still waiting

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i hope they do answer you by email soon but i have no idea how long that could take

well i'm still waiting.