Re: 'A serious error has occurred'

I've already tried that and it didn't work ☹️

No, I don't have any mods or CC.

Thanks for your help. 😕mileyvery-happy:

Here's a few tips on the issue: http://simswiki.info/wiki.php?title=Game_Help:TS3_Load_Issues

I would like to know how I do a 'clean' install please?

I have the same problem- everytime I try to create a new family or load a previously created one I get the 'serious error' message. If I move to desktop or delete the Electronic Arts folder from my documents I can create a new family but once I save and then quit I have the exact same error when I try to load that family. It seems like an error is being caused when I save the game. And it used to work perfectly fine on this computer which is only 1 year old. I have no mods (don't even really know what a mod is) I don't have any custom content. I am currently using Showtime expansion (not buying Supernatural until this is fixed).

I have tried a *lot* of solutions on forums online to no avail, including changing the name of the save file with the backup file etc., using an 'unlocking' program to unlock any files, uninstalling and reinstalling my latest expansion ( I only reinstalled all of my games very recently because of a different glitch and would rather not have to again), turning off McAfee firewall and real time scanning, -pause game- save game- then quit rather than -save and quit-, deleting all cache files in electronic arts folder, deleting all files in currentgame.sims3 (when not playing game), changing DEP settings, changing game to compatibility mode. I even downloaded a registry cleaner but it wanted me to pay money before it would actually do anything so I removed it. The only options left is for me to defrag the computer tonight and try uninstalling and reinstalling all of my games. 

Specs
Windows 7 Home Premium
Dell N5110
Processor: Intel Core i5-2410M CPU @ 2.30GHz
Installed memory: 4GB
64-bit Operating System

I have 265GB free space on C: drive

Here's instructions for a clean uninstall: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall

I've done a clean uninstall, I've done everything on this list, nothing is working.

Im having this same exact problem. My girlfriend has the game we both got it a few days ago, it works fine for her, i get the serious error loading whenever I attempt to load the game. I have tried everything. EA is no help. What could possibly be the cause for this.

I have an  

Alienware M17x R4

 Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz

16 GB of Ram

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit

Nvidia GeForce GTX 680M

She has a basic laptop with 4 GB of ram an Intel I5 with integrated graphics

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@eacharlotte wrote:

Hello @jessjed,

 

You could try the following:

 

• "Find the sims 3 saves folder usually in Documents/Electronic Arts/ The Sims 3/ Saves. Find the most recent sims3file.
• Then find the one that is a sims3.backup file.
• Change the name of the most recent one to Sunset Valley.sims3.bad and then rename the backup to Sunset Valley.sims3 (no period after sims3).
• Whenever you play the game make sure to use "save as" (just number them, 1, 2, 3 etc) instead of save and be sure to save often.

If this still doesn't work, then you'll probably have to do a clean install. Do you have any mods or CC installed?

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Thank you so much eacharlotte! I was having the same issue and carefully followed your instructions. My family have loaded successfully and to be on the safe side, from now on I'll be using the option to "save as" to make multiple saves instead of the standard save option. To be extra cautious, I'm also going to move my family to another neighborhood & save the family and household to the folder, just in case 😉

Thanks again. I've spent so long on this family that I was about ready to flip when it came up with the error message lol

~Amy

My game doesn't have a backup for the save that keeps showing this error. I really want to play my household but I can't! My pet cat is going to have kittens, and I need to make sure she's OK!

eacharlotte- And what do you do if you have no EA folder or,... Saves folder on your computer