Re: Can't redeem sims 3 pack on ea app

@DarkxArtemis  What exactly did you buy?

So I had purchased the Sims 3 roaring heights Gold edition, dragon valley Gold edition, Island Paradise, Monte Vista, hidden springs, and barnacle Bay.

So I was told I needed to go to the Sims 3 website to redeem the codes. When I typed them in, they said they were already redeemed. I wasn't able to play games for almost four months due to an arm injury, and I wasn't able to redeem the codes so I have no idea what could have happened. I'm waiting to hear back now so I can get a refund 

So that help page where you can live chat for assistance is ridiculous. I had to open two different cases because i kept getting booted off the waiting list. The status kept saying that the player was unavailable and I wasn't ever allowed to do a third mycase to try to get help. I just wanted a refund l, I'm out 150 bucks on packs I can't even use.

Hey there @DarkxArtemis 

If your codes are coming up as invalid, we will need the live support team to review your account information and get a refund processed for these purchases- here on AHQ, we aren't able to access your billing details to get this processed for you. 

Please try submitting a new help request on the site here to speak with live support on this. If the chat or help site isn't properly loading, try the following:

• Press F5 to refresh the page
• Clear your browser's cache
• Try a private browsing window
• Try another browser, like Chrome or Edge

I had tried using the live service help and kept getting booted off the waiting list and my cases kept getting closed out, saying that the player was unavailable..

Roaring heights, Dragon Valley, Monte VIsta, Hidden Springs, and Barnacle Bay are all World Packs. 

Island Paradise is an Expansion Pack. 

You need to redeem the codes on the Sims 3 Website.

I tried that, but the site said the codes had already been redeemed and I hadn't used them before that point.