re emburse
just downloaded laganaphyllis no problem 12 nov 2015 but spent 1900 sim points on deliciously indulgent bakery11 nov 2015. tried lots of your suggestions ie run origin as administrator, cleared cache...
Forum Discussion
for refunds you need to contact CS
http://help.ea.com/en/article/contact-ea-help/
is your game patched up to date 1.67 hover the mouse over the base game icon on the launcher and see what it says
does Origin open up instead when you hit download ?
