Re: My Sims 3 Expansion Packs aren't showing up in-game

Can you try right clicking on the game in Origin and hit repair game ?

Hi. I had the same problem and it worked out fine for me.

If you click the "Install Packs" button, it will only take you to your origin launcher to buy the packs; it's as if you never got them in the first place.

But overall, it should be fine.

if i already have the game how can i install them again without having to buy them on orgin?

Hi @johnnieg03,

Did you register your games in thesims3.com or Origin? If not, that would be the first step. Register all your games in the same EA account (you need the base game in the account to be able to play the packs). Open the Origin client (you can download it from here if you don't have it installed in your computer) and use the menu Origin > Redeem Product code.

Once you have your codes registered, your games will be in that account. Just click on them to start the download and installation. You can download and install them as many times as you need 😉

-Mai

I have it downloaded it just wont show up please help me!

Hi @3LL4593,

Is this happening with all your expansions? Have you tried any of the suggestions in this thread? Please, let us know what you have tried so far so we can give you new ideas 😉

Welcome to Answers HQ!

-Mai

I am having the exact problem.  I haven't played since early 2016.  I just downloaded Origin and the base game.  It recognized that I had bought "stuff" packs, but not my expansion packs.   They were bought in 2015, registered, and installed.    i am on a new computer now.  Origin doesn't recognize that I had them and only gives me the option to buy again.  I tried redeeming the codes again but of course it says they were already used.   I've tried everything on this thread, including a repair.

Hi @tbarnett2007 @kazzdavidson,

I'm sorry to read you are having issues to play your games ☹️ Please, take a look to this post and follow the instructions in there: http://answers.ea.com/t5/The-Sims-3/Sims-3-expansions-missing/m-p/6085793#M222711

Let us know if that helps, and welcome to Answers HQ!

-Mai

I just had the exact same problem & followed @evelcheck753 earlier advice, which worked great for me.  I unchecked all my Sims games & expansion packs in the launcher and then rechecked them before starting the game again. Suddenly all my packs were visible in my game. Good luck! 

Hi @dollinthemachine,

Thanks for sharing your experience with the community!

If @LindiOutOfAfrica's suggestion to uncheck and check everything worked, you might want to give their post some XP to say 'thank you' 😉

Welcome to Answers HQ,

-Mai

I have such problems too. I have all the expansion packs except for generations and into the future. In the launcher I can't select univerity life because it's not there. But when I go into origin it says that it's already installed. I have tried all the recomendations but nothing seems to work. This happened recently and I don't know if it has something to do with the custom content I installed. (I have deleted them now). Is there a solution?🤞

You are my hero!!!!!!

Sorry for the waiting @nesliklc, to uncheck / check you would need to open your launcher and go to the Expansions & Stuff tab.

There, you will find the list of installed packs. In the 'Active' column, uncheck all the boxes:

Then, check them again:

After that, try to launch your game again 🙂

Good luck!

-Mai

Hi @xantak22,

If the instructions in this thread didn't help, please, take a look to this post: http://answers.ea.com/t5/The-Sims-3/Sims-3-expansions-missing/m-p/6085793#M222711

Let us know if that helps, and welcome to the community!

-Mai

Some of my sim 3 Expansion pack I bought and install aren't showing up in game anymore after a month I stop playing it. I reset all of the game but still not working and I even try to redeem the code of some of the game not showing but it said that the code already use. and in extra content it say I have to bought the game again. PLEASE SOMEONE HELP ME.

My don't even show INSTALLED IN ORIGIN but it said to bought it again. Please help, if you know how to solve it. 

Hi @mushsky, and welcome to Answers HQ!

Could you take a look to the link I suggested @xantak22 to check in my last post? Same information should be useful for you too.

Let us know if you have any more questions, 

-Mai

I am having the same problem since yesterday's Origin update.  Before that my expansion and stuff packs were all working perfectly, now even though all packs are checked and installed none of them are showing up when I try to play my saved game.  I have uninstalled and reinstalled everything today and still the same problem.  This has obviously been caused by Origin.  I have tried using the link to the help chat but that is also useless.  Because although I can connect to an EA games helper, I cannot actually type anything in the chat box.  This is seriously annoying.  I've spent hours today just trying to sort out a problem caused by Origin on a game that was working perfectly happily before their update.  Absolutely appalling !!!!!