Re: Registering A Game

Yeah, I used my Origin/EA play, because I have the subscription.

@michelle_renee86  Yes, I understand, but did you try signing into the Sims 3 site using the email address and password you use for Origin?

Hey @michelle_renee86, 

Like @puzzlezaddict mentioned, if you can confirm that you are logging in with the right account details but it's still not working, you can try this:

• Right-click on the game on your library > click on Game Properties
• You will find a CD Key there > copy it
• Go to thesims3.com, log in, and register the copied code

Hopefully, you can use the Exchange soon! 🙂 

- Leeloo

@puzzlezaddict yes, I signed in through the sims 3 website. I had to it wouldn't let me sign in using the game launcher until after I signed into the website, for some reason.

@EA_Leeloo I already tried that, it didn't work.

Hey @michelle_renee86,

Apologies for the late response.

Just to confirm - since you own the game through EA Play - when you log into TheSims3.com does it show you own the game in this section on "My Page" (left of the screen, see image below)?

Also, you are logging in with the login details you're using for Origin, right?

- Leeloo

Yes I am using my Origin login info and yes I see the image under the my page tab. But it doesn't show I have Late Night or High End Loft Stuff, only Riverview.

Hi @michelle_renee86,

I just wanted to check in quickly to let you know that this is still being investigated.

Thanks for your patience! Hopefully, I have more info soon. 🙂 

- Leeloo

Thanks.