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Jenkpark's avatar
Jenkpark
New Novice
1 year ago

Re: Sims 3 freezes

Is it normal to have both TS3.exe and TS3W.exe in your game bin?

I'm also having an issue with my game freezing after only being able to play for a few minutes. I have no mods/cc so I know that isn't an issue. 

5 Replies

  • Jenkpark's avatar
    Jenkpark
    New Novice
    1 year ago

    Yeah, I don't have mods or custom content. As for the packs I have University Life, Supernatural (but I have it unselected in the launcher), Pets, Late Night, Island Paradise (also unselected cuz I heard it causes issues), High-End, and Generations. I only use Sunset Valley, Appaloosa Plains, and the university world if that counts. 

    I have already tried a ton of suggested ideas (I've seen a lot of your posts while I was searching for how to fix my issue lol) and I've been going on Reddit threads as well. If you want I can list some of the things I've already tried to help us save time. 

    List of things I've tried.

    - Delete the contents of the CurrentGame.sims 3 folder.

    - Repair Game

    - Clear the EA App Cache Files

    - Turn off EA App overlay

    - Turn off Compatibility Mode

    - Run a Registry cleaner

    - Reinstall DirectX 9

    - Uninstall/Reinstall the Game

    - Changed in-game settings to low/medium 

    - Turned off  In-game Store and the Interactive Loading Screens and Advanced Rendering

    - Playing in window mode

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Jenkpark  Your computer should be able to run Sims 3, all packs included, on ultra graphics settings, minus the two (water and high-detail lots) that should be lowered to decrease the stress on the game engine.  So please set those to "mirrors only" and 2, respectively, turn everything else up to ultra, and enable Advanced Rendering.  Make sure the in-game resolution is set to 1920x1080 and fullscreen mode.  Do these at the Main Menu, and quit to desktop before loading a save.

    Additionally, if you haven't already, please impose an fps cap for Sims 3.  The simplest way to do so is through the Nvidia Control Panel.  Right-click the desktop, select the CP, click Manage 3D Settings > Program Settings, find TS3.exe (without the W) on the list, scroll down to Max Frame Rate, and set it to 60.  Scroll down to Vertical Sync and set it to Adaptive, and enable Triple Buffering.

    When you load the game, please confirm that the framerate limit is working.  Open the cheats console and enter fps on , and the fps counter will appear in the upper-right corner of the screen.

    Please start a new save in Sunset Valley, for testing purposes.

    If you get another freeze, please restart your computer and try again, this time putting the EA App in offline mode and then taking your computer offline (disable wifi and/or disconnect from the internet) before launching the game.  This is not a fix, just a diagnostic test.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to run Sims 3.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • Jenkpark's avatar
    Jenkpark
    New Novice
    1 year ago

    Hi, I am sorry for such a late reply. 

    I did everything you suggested and had no errors show up in the Reliability Monitor. I am not sure what else I can do to fix my game. 

    It is so strange I used to play Sims 3 on Origin and never had any issues with freezing or crashing. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Jenkpark  Since it's been a while, please post a new dxdiag.  Please also let me know how Sims 3 runs when playing a new save in Sunset Valley, and if this helps, what world(s) you were playing in before.  And it sounds like you did impose an fps cap, and made sure it was working, but let me know if that's not the case.