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Alyschris's avatar
4 years ago

Re: Sims 3 wont launch from origin

I've never posted anything here, so sorry if I'm doing something wrong. I've been having the same problem with the launcher not appearing. I've tried installing DirectX 9 twice already, following the instructions to a T. I've already attached my dxdiag. Hopefully you can help.

1 Reply

  • @Alyschris  I've split your post into its own thread.  You didn't do anything "wrong," don't worry about that; it's just that the other thread is a collection of posts only about the DirectX 9 issue, and your dxdiag and the fact that you already installed DX9 show that your issue is different.

    On that note, the errors in your dxdiag point to a problem with one of the .NET Frameworks, so the place to start is with repairing them.  First, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Next, hit Windows key-R, enter "appwiz.cpl" without quotes, click "Turn Windows features on or off," find .NET Framework 3.5 on the list (it should be right at the top), and click the filled-in box next to it to uninstall.  Restart your computer yet again, then repeat the process, except this time you'll click the now-empty box to reinstall, then restart.  If the box is already empty, you can simply install and restart.

    If you still can't play after this, please post a new dxdiag.

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