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Anonymous's avatar
Anonymous
13 years ago

Re: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

They are the serial codes with the game from my electronic receipt. I'm not sure if there is another product key/serial number somewhere that I should be using, but it's the only one I found and it also came with the messages that I should be receiving x, y, and z free when I register my game. 

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    How many numbers does it have ? If it's 16 digits then it's for store content, 20 digits would be the serial code of the game

    Did you not get an email with any codes ? Did you check your spam folder ?

    Also check your purchase History: https://store.thesims3.com/purchaseHistory.html if anything was added there.

  • Anonymous's avatar
    Anonymous
    13 years ago

    If you already have the expansions installed, and are trying to redeem the bonuses, then you do not enter those codes where you register a game.  Go to

    https://store.thesims3.com/myAccount.html and select "Redeem a code".   Hope this helps.  

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