I bought The Sims 3 dragon velly and when I entered the code on redeem a code on Origin, it said it was not valid. Even though it was typed in correctly and had never been used. Then I tried to redeem the code on The Sims 3 site instead and it said it was valid but...It refused to download.
I've asked ea but it still doesn't work out and I can't ask for a refund. Now what should I do?
@e72ffe91b8a4c317 When you say Dragon Valley refused to download, what do you mean? Does it show up as owned in your purchase history (Store > My Store Account > Purchase History) or on its product page?
https://store.thesims3.com/dragonvalley.html?categoryId=12642
If so, please let me know what happens when you try to download it. If you get an error message, please post a screenshot or write out the full text.
Hi dear.
I attached my difficulties as a file. After chatting with an EA representative, my order details change to fulfilled and I can no longer request a refund. I deleted and reinstalled the ea app the way she told me, but it still doesn't work. What am I supposed to do now?
Community ManagerHi there @e72ffe91b8a4c317
If you're not able to redeem the code you've purchased, the live support team can submit a refund for this purchase even if the transaction has fully process through- while we aren't able to submit a refund for you here on the forums as we don't have access to your account and billing details, this is something the live support team can process for you.
Please submit a new help request on the site here to have live support process this refund for you- I'd also recommend you attach this AHQ conversation when you reach out there so the team has further information to reference. If you run into any further issues getting this processed, please let me know.
