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Anonymous's avatar
Anonymous
10 years ago
Solved

redeem code problem

i redeemed my code on my sims 3 account for sims 3 monte vista and it wont allow me to play it, it keeps making enter in the redeem code but when i do it keeps saying code has already been redeemed i just bought this game it is not a used game. 

pc
technical issues
  • Anonymous's avatar
    Anonymous
    10 years ago

    @eyokom02 In this case please contact an Advisor as they can check the code and your account to see what exactly might be going on there:

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next'
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    yes, ive tried everything i bought the monte vista combo disc with hidden springs..hidden springs downloaded just find, but monte vista didnt and it wont even show up on the account all it says is enter code and i do and it just keeps saying code redeemed. ive logged into my account where i redeemed the codes and monte vista shows up nowhere and will not let me do anything with the disc or code.

  • Anonymous's avatar
    Anonymous
    10 years ago

    @eyokom02 In this case please contact an Advisor as they can check the code and your account to see what exactly might be going on there:

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next'
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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