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Anonymous's avatar
Anonymous
12 years ago

Redeem code wont work

When I try to redeem my codes though the sims 3 website, it will not go through, it just loads and loads until it times out. I try to check my purchase history to see if items went through anyways, and sometimes the page will load (not showing any of the items I entered codes for) and other times the page will load saying the page is down, and that someone is working on it. but everything else on the sims 3 website loads fine. it has been doing this for 6 hours. I also cannot login through the login button on the top left corner. I can only successfully login after pressing redeem a code. plese help

4 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    try clear the internet cache and switching browsers if on chrome,safari or opera try IE or firefox

  • Anonymous's avatar
    Anonymous
    12 years ago

    I have tried all this already. No luck.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    i'll post this in the helpers corner to see if one of the other helpers has tips/solutions

    edit to add something to try

    Make sure you have Proxies turned off.

    Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

  • Try changing your password on Origin.

    The account are connected now and this will change the password for both sites and resets the login for thesims3.com account if that has issues

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