Redeem product code error
I opened EA and redeemed a product code that I recieved through an email from Target. It told me the product code was redeemed and was successful, but the stuff pack which the code was for is not any...
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Hi guys,
I recently bought The Sims3 Worlds Bundle (monte vista and hidden springs) and I cannot register my games at all.
I have been trying to register them in both Sims3 launcher and Sims3 Community website, still nothing.
Whenever I enter the serial number in Sims3 Launcher, it says 'Oops! We are not able to process this request'.
When I go to register the serial number in Sims3 Community, the page cannot be reached.
I know it is not my PC (Windows), because I have tried reaching the same page from 3 different devices, with different wifi's etc.
Please help, what shall I do?
@DSY2014 I bought the same bundle a couple of weeks ago and registered the codes on the Sims 3 store website:
Use the "Redeem a Code" button at the bottom of the page. If you get an error saying that a code has already been used, check your store page (click on "My Page" at the top of the screen) to see if the worlds are already on your account—there's a list of all the content you own along the left side of the screen. If you don't see them, clear your browser cache (make sure to uncheck the box to preserve data for favorites) and try again.
If you still can't add the codes to your account, you'll need to contact EA customer support to get things sorted out. A purchase through Origin will have a record that the support rep can access; if you bought a disc copy, on the other hand, make sure to have photos of the discs, case, and insert on hand for the chat. A receipt would help as well.
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