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Valarie_Brooke's avatar
Valarie_Brooke
2 years ago
Solved

[Resolved]Says games need base game or are already redeemed but not showing up.

My Sims game expansions/packs codes i entered are not showing up in the library or under the manage tool on the game. I just purchased a new laptop, re-downloaded the EA App on my new laptop, logged into my account, and my library was empty. So, i dug out all my sims 3 games and expansions, hit redeem code, entered the base game first-it installed fine, entered the codes of all 12 of my other expansions and stuff packs and each one said "you need the base game to play", which i do as mentioned, tried entering them again, since i thought maybe i just didnt give it time after installing the base game, and now it says they have already been redeemed yet out of 12 only 1 showed up for some reason, and i did nothing different with that one than the others. I also tried loading the game to the launcher screen to find them there to install and it also only shows the 1 expansion that worked for some reason.  I tried the suggestion of clearing the cache on the app and restarting it from other post. How do i regain access to my games?

pc
technical issues

5 Replies

  • Valarie_Brooke's avatar
    Valarie_Brooke
    2 years ago

    But the games were in my library on the app on my old laptop on this same account and worked but now they aren't on the new laptop when I downloaded the EA app and logged in. When I put the codes in the first time I tried to reload them it said they needed the base game or were already redeemed now, after trying again today, they say they are invalid. I have the disc but newer laptop has no disc drive.

  • dghorse3's avatar
    dghorse3
    2 years ago

    I'm jumping in here to say that I'm actually having the exact same issue! The base game loaded just fine but I can't get my expansion packs on my new computer. When I type in the code for the game, it says the code was already redeemed.... by me. But it's not there. I have contacted EA and they aren't being any help. Please tell me.... how did you fix it??

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @dghorse3,

    If your content is missing from your EA account, it sounds like you may be logging into a different EA account than the one you had originally redeemed your codes to. You'd need to locate the original EA account that your codes were redeemed to, and login with those account details to access and play your DLC again.

    If you need further help locating that original EA account, this is something the live support team will need to look into with you- here on AHQ, we wouldn't have access to your specific account details. Please reach out to live support from the help site here and provide your older game codes to the team there so they can search your codes and locate which account your content is tied with. 

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