Forum Discussion

ejaxon904's avatar
13 years ago

Roaring Heights & Boardwalk Install Issues

I recently purchased the new Roaring Heights (Gold) and spent the SP on the Boardwalk venue. Tried to install it yesterday through the launcher several times (maybe 20-25) and it would not install. Tried again today, same thing. This is exactly, step by step, what is happening:
1. I log in to the Sims 3 website.
2. I go to Store>Store Account>Purchase History.
3. I see both Roaring Heights and the Boardwalk venue (no Boardwalk attire though, I assumed that would be in with the world?)
4.  I press "Download".*
5. The launcher appears, goes to the downloads tab and stops.**
6. Two out of three times when I attempt to close the launcher, it tells me something is downloading. BUT NOTHING IS.***
*At first, I tried to download them both at the same time. When that didn't work, I thought, "Hmm, okay, I'll try one at a time." Same result. So then I tried to download them from their store pages instead of my purchase history. Same result.
**Maybe 1/2 of them time, the launcher froze. The other half of the time, it would continue to run as normal.
***I know what it's like when something IS downloading. I have store content out the wazoo and have never had this problem. I don't know what happening, but I know something is stopping it from working.

I run Windows 8 and use Google Chrome for internet. I also do not typically use the launcher, I bypass it by running the application itself, but my game is up to date. If needed I can post my DX DIAG but I don't want to if its unnecessary so let me know, I guess. Thanks in advance.

3 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    13 years ago

    sometimes chrome has the issue with downloading from the site so try switching browsers to IE or firefox first to see if you can download the items

    and if i remeber right some people who bought the gold version said the clothing went into CAS for them i'll search for that to be sure

  • Unforuntately thats what I was hoping wouldnt be the issue. Ever since I installed Chrome, IE doesnt want to load and FireFox will for some reason not download. It'll download, just not install, that is.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    13 years ago

    did the item did download to the launcher  ? if so from the launcher tick the insatll and tick the install now button...apoliges in delay to replay my internet is slowing down again i'm still looking for that CAS threa dif i find it i'll postback here