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gamergirl345678's avatar
gamergirl345678
11 years ago

Says code is not valid and won't download...

I bought The Sims 3 Roaring Heights and when I entered the code on redeem a code on Origin, it said it was not valid. Even though it was typed in correctly and had never been used. Then I tried to redeem the code on The Sims 3 site instead and it said it was valid but...It refused to download.

So I bought the game again, and it still did not work.

If somebody could please get back to me on how I can get it to download, that would be very much appreciated! 🙂

P.S. This is my first time downloading a Sims 3 world pack.

pc
technical issues

1 Reply

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    first seek a refund on the second purcahse as you already own it second the code  should be redeemed in your the sims 3 account not origin  if you did redeem the code in origin that can make the code invalid/used if that happened you need to contact CS for that too

    also worlds are sims 3 store DLC items once you have the world downloaded and installed it will be in the main menu +new game to select the world to play in you will still play from whatever game you normally play from also there will be no launcher icon shortcut desktop icon nor will it be in your origin my games tab

    if in the event you need to contact CS

    1.https://help.ea.com/en/contact-us/
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Advisor


    guide on how to contact CS

    http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

    to redeem the code

    1. Go to thesims3.com and log in with your account
    2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
    3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
    4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

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