Service Initialisation Failure

holsinthehouse01​  You don't need a fix for the Alder Lake issue with an EA App install; that problem was patched just over a year ago.  So if you did run the Alder Lake patch, please repair the game to remove its effects.  And you can undo the Task Manager setting as well.

For the issue itself, what game version do you see in the lower-left corner of the launcher?  Did you ever have Sims 3 installed on this computer before now?  And where is the game installed?  You can see the location in the EA App, under Sims 3 > Manage > View properties.

Hi thank you for your help. I didn't do the Alder Lake patch, but regardless I've repaired the game multiple times.  

The game version is 1.69.47.024017. This is the first time I've tried to use on this laptop, and it's installed under C:/ProgramFiles/TheSims3.

Thank you 

holsinthehouse01​  Try doing another clean uninstall (with Revo again), then reinstalling to a new location, in a new folder you create for this specific purpose.  For example, you could install to C:\Games, with Games being new.

I would also suggest downloading Piriform's CCleaner (the free version) after uninstalling Sims 3 just to see whether it finds any leftover registry entries.  Revo should be able to clean them all out, but every once in a while, that doesn't work properly, so it's good to check another way.

puzzlezaddict​  Thank you, I gave it a try and I'm still getting the same error. I don't suppose you've got any other suggestions? Thank you

holsinthehouse01​  What antivirus do you use?  It's possible the program is blocking something about Sims 3 or the install process.

Aside from that, I can show you how to look for stray registry entries manually, but that won't help if the AV continues to interfere, so that's the first question.

puzzlezaddict​ I had McAfee downloaded as well as Windows defenders. But I uninstalled McAfee and turned off firewall on Microsoft, restarted computer. Re-installed Sims and it's still not working. 

I think it may have to resort to looking for stray entries. 

Thank you so much for your help, so far. If you could give me some guidance on how to do this please, thank you

holsinthehouse01​  Click Windows key-R and enter regedit in the run box.  This will open the registry editor.  Open this location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node

Look for any entries under EA Games, Electronic Arts, Maxis, Origin Games, or Sims.  But rather than deleting everything, please list all the entries you find, not the actual values but for example "under ...Electronic Arts\Sims 3 I have one folder for the base game and one for each installed pack" is enough.  Some of the values under these folders can be sensitive information, so don't post screenshots of what you see on the right, but the  folders themselves aren't specific enough to be meaningful.

You can also look over everything else under WOW6432Node to see if anything sticks out to you.  I want to know whether there's anything extra as well as anything missing.

puzzlezaddict​ 

Electronic Arts - (Default) REG_SZ

>EA Core - (Default) REG_SZ

ClientAccessDLLPath REG_SZ

ClientPath REG_SZ

ClientVersion REG_SZ

EADM6InstallDir REG_SZ

EADM6Version REG_SZ

EA Desktop - (Default) REG_SZ

>BundleProviderKey REG_SZ

ClientPath REG_SZ

CommonAppPathCreated REG_DWORD 

DesktopAppPath REG_SZ

EaConnectLink2EaAppPath REG_SZ

EaConnectMsAppPath REG_SZ

ErrorReportedPath REG_SZ

Installlocation REG_SZ

InstallSuccessful REG_SZ

IsUnavailable REG_DWORD

LauncherAppPath REG_SZ

EADM  - (Default) REG_SZ

> ClientPath REG_SZ

ODBC - Origin > (Default) REG_SZ

ClientPath REG_SZ

Origin Games > sims3_dd > (Default) REG_SZ

DisplayName  REG_SZ

Locale REG_SZ

Sims > The Sims 3 (Default) REG_SZ

DisplayName 

Install Dir

InstallStart

Locale

Product GUID

ProductID

SKU

InstallOptSelect (Default) REG_SZ

It wouldn't let me screenshot it anwyays, I hope that's the right info. The origin is giving big red flags, especially because it's supposed to be uninstalled, but I'm not going to touch anything until you give me the go ahead 

holsinthehouse01​  You can delete the Origin Games folder since there's nothing in there related to a different game.  (I didn't want to break any other pre-EA App game installs of yours.)  The EADM entry is likely unnecessary but also shouldn't be a problem, or at least I haven't seen it be a problem.  Everything under Electronic Arts looks to be related to the EA App; if you wanted to flush this, I'd say use Revo to remove the App instead, since the App is finicky and there are a lot of other hidden files that you wouldn't want to try to delete by hand.

One other thing to check, which hasn't traditionally been an issue for Sims 3 but definitely is for other EA games, is a hidden License folder.  Click Windows key-R and enter this in the run box:

%ProgramData%\Electronic Arts\EA Services

You can take a look at the License folder inside, or just move it to the desktop to force the EA App to create a new one.  Normally, that would happen when you tried to launch a game that needed anything in this folder—you wouldn't need to reinstall.  But as I said, I don't know whether this comes into play with Sims 3 at all, and if so, how things behave.

If none of this helps, I will install Sims 3 through the EA App on my testing laptop and see what I get, then compare it to your registry entries.  One question though: have you installed any packs (this time around), or is it just the base game?  There used to be one entry per pack, but maybe that's changed since I last looked at an EA App install.

puzzlezaddict​  Ok, Origiin has been removed. I used Revo to uninstall the EA app and redownloaded it.

At the moment, because of how many times have un/installed the game I'm just doing base game, until it works and then I'd add the packs after it's fixed

Inside my License folder there is a single file and I moved the whole License file to my desktop. Still not working