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Anonymous's avatar
Anonymous
12 years ago
Solved

Sims 3 - 16 digit code needs to be 20 digits

I have purchased my Sims 3 starter pack from a store and I have been given a 16 digit code rather than the 20 digit code that is suggested.

I have tried entering it in Origin where I was then forwarded to redeem the code online in the "my account" tab. I have tried that many times and it states that I am already entitled to the item, yet it does not show in my account. I am very confused and would appreciate some help. Very disappointed!

  • Anonymous's avatar
    Anonymous
    12 years ago

    Just to add to this thread if  you have any problems or the above steps don't work for you then

    For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

    if this helps pleas give XP to my account thanks

    mark this as solution if it solves your question so others will know the answer when they come here 

8 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Registering The Sims 3 game and Expansions/Stuff Packs to your Origin account

    If you already own The Sims 3 or any of the Expansion/Stuff Packs, and wish to register them on your Origin account, please follow the steps below. Please note, these are 20 digit codes – if your code has 16 digits, it’s for bonus downloadable content. You can find instructions on how to register 16 digit codes in the next section of this article.

    1. Go to http://www.thesims3.com and make an account if you do not already have one. If you have an account, skip to step 3.
     
    2. When making an account, enter your serial code for The Sims 3.
     
    3. Once you are a registered member of the The Sims 3 website, login to your account so that you can then register any other expansion packs or stuff packs that you own to your account.
     
    4. Click on the My Page tab.
     
    5. Then click the My Account tab.
     
    6. Click on Register a Game.
     
    7. Enter the product code for the expansion pack or stuff pack.
     
    8. Click the green Register button.

    Redeem Bonus Content for The Sims 3:

    Some expansion packs come with bonus content for players who register their game online. The most common bonus content is where The Sims 3 (base game) and World Adventures will each grant 1,000 Simpoints to a registered player’s account.

    These are 16 digits codes for bonus content. If your code is a 20 digit code for the base game or an expansion, please see the earlier section of this article. If you do have a 16 digit bonus code to redeem but have not yet registered your game or expansion, you should do so prior to redeeming your bonus code.

    Go to http://www.thesims3.com and login to your account.
     
    Click on the The Store tab in the menu bar at the top of the page.
     
    Then click the My Store Account tab.
     
    Click on the Green "+" icon sign across from Redeem a Code to expand that section, if it's not expanded already.
     
    Enter your 16 digit code for your bonus content.
     
    Accept the Digital Services Agreement and the Privacy Policy.
     
    Click the green Redeem button.

      Source(s):

     
     

    Hope this helps
    -------------------------------------------------------------------------------------。 Cheers 。---------------------------------------------------------------------------------------
    ► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄

    ***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

    I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum


  • Anonymous's avatar
    Anonymous
    12 years ago

    Just to add to this thread if  you have any problems or the above steps don't work for you then

    For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

    if this helps pleas give XP to my account thanks

    mark this as solution if it solves your question so others will know the answer when they come here 

  • Anonymous's avatar
    Anonymous
    12 years ago

    Yeah i have followed the instructions from EA and they have not worked so i will have to contact them. Thanks for your help!

    Also just to clariify i have purchaced the Sims 3 starter pack and it is not an expansion pack - should i have recieved a 20 digit code rather than the 16?

  • Anonymous's avatar
    Anonymous
    12 years ago

    20 digit for the starter/base game,16 digit is for expansion pack.

     

    So you need a 20 digit code,if you buy from store,not ORIGIN,you need to go back to the store to get the 20 digit code from them

     

    Hope this helps
    -------------------------------------------------------------------------------------。 Cheers 。---------------------------------------------------------------------------------------
    ► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄

    ***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

    I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

     

  • Anonymous's avatar
    Anonymous
    12 years ago

    Thanks!

    Was able to get some great help on live chat. Thanks heaps for your help!

  • Anonymous's avatar
    Anonymous
    12 years ago

    No problem all ways here to help the community if you have any more questions feel free to ask good luck whit your gaming ! 😕mileywink:

  • Anonymous's avatar
    Anonymous
    11 years ago

    registration code for dragon valley purchased at a store is a 16 digit code not a 20 digit code. won't install 

  • Anonymous's avatar
    Anonymous
    11 years ago

    my base game sims 3 was purchased with a 16 digit code not a 20 digit registration code.  bonus content says it installed, but game still will not play because registration code is not 20 digits

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