@MaxisJoe @puzzlezaddict Hi! I was directed to this thread since I get "TS3 quit unexpectedly" every time I play. I see someone else in this thread has this issue and i've spoken to a few different players with this issue as well so I'm glad it's not just me..
@missminimama85 I'm tagging you here cause you mentioned having this issue too. I'm hoping this will give us a solution!
Long story short: It quits every time I go into live mode. CAS and build mode worked fine but now the second I play, it shuts down without even necessarily freezing. I'm unable to change household since it quits before I have time to do anything.
My Mac has all the recommended specs as far as I know and is only a few months old.
Processor: 1.4 GHz Quad-Core Intel Core i5 (1 processor, 4 cores)
Memory: 16 GB 2133 MHz LPDDR3 (I also have an additional 140+ GB I pay for monthly at apple if that helps..)
Graphics: Intel Iris Plus Graphics 645 1536 MB
I have two memory sloths each with 8GB :
Type: LPDDR3
Speed: 2133 MHz
Status: OK
Note: I noticed "the sims 3" folder is nowhere in my computer/in my EA folder. I ONLY have "TS3 packs". In comparison, my sims 4 folder has a TON including "saves" "mods" etc etc. I have uninstalled both origin and TS3 4-5 times now and still nothing. It just seems like my computer isn't downloading the files?? Maybe it's normal idk.. but I could've sworn I saw all the files the first time around downloading 64 bit version before the CD key issue (Where I had uninstalled and re-installed thinking that would fix it prior to getting the CD key).
Please let me know if there's any other information I can provide that could help fix the issue. I appreciate the sims team helping us right now.
@XprincessdidiY If you've so much as opened the launcher, your computer has to have a Sims 3 user folder somewhere. There's a faster way to find it than poking around though. Open Applications > Utilities, launch Terminal, and enter this exact command:
find / -type d -name "*The Sims 3*" 2>/dev/null
The command has to be exact, so please copy and paste rather than retyping it. The command will take a while to finish, so please wait until you see the name of your Mac pop up again. Please copy and paste the results into a post here. You can delete your username where you see it—write [username] instead—but please leave the file paths otherwise intact.
Please also attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3. You'll neeed to manually open the folders; the file won't show up in a search. You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.
Hey @puzzlezaddict - OP here. Here is my deconfig log: (put REMOVED for anythign I removed)
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 3 RAM: 5 CPU Speed: 2000 Threading: 3
Adjusted CPU: 3400 RAM: 16384 Adjusted RAM: 15872 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.15.7 (Build 19H2)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro16,2
Brand: Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 16384MB
Free memory: 3594MB
User: REMOVED
Computer: MacBook-Pro
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: REMOVED, Board: REMOVED, Chipset: REMOVED
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 33417
SimWhileMinimized 0
TwelveHourClock 0
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 0
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 0
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 2
MaxActiveLots 2
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
@puzzlezaddict Hi! Thank you so much. I found it. Turns out I have two EA folders? One has "TS3 packs" folder and the other has "TS3" folder and everything in it. I'm assuming it doesn't matter if they're not in the same place since the game loads up etc.
Here's what I got from the terminal as well as my deviceconfig.log. I wasn't sure if you needed just a part of it or the whole thing. Let me know if you need another format. (I'm sorry Im so unfamiliar with all this haha).
@XprincessdidiY The deviceconfig.log is exactly what I wanted, although you could have attached the original log file to a post as well, and the screenshot of the Terminal output works fine.
What's interesting is that you have two distinct sets of Sims 3 game files and user data. One set, the last three entries in your Terminal output, is on your hard drive, with the game installed into a folder on your desktop and your user data in a folder in Documents > Electronic Arts. You can't find this folder by searching for it; you need to manually open the folders to see the Sims 3 folder inside.
The second set of files is on, I guess, an external hard drive, maybe a Time Machine backup? I don't think that should prevent the game from loading into live mode, but try unplugging the external drive to see whether it makes a difference. (Be sure to safely eject it first: right-click on the drive and select Eject, then wait for it to disappear from your desktop or a Finder window.)
