Sims 3 64-bit: Origin says Install instead of Play

My Mac is still running on mojave and I still can't use the new Sims 3 update.

I have uninstalled and reinstalled the game and all my packs and it still doesn't work. Doesn't even give me an error message or anything. I click install, it goes through all the motions, finalizing, then the install button lights up again. I'm about to lose all my sanity. Help!

edited title to reflect post content.  -puzzlezaddict

@SimMinnie79  I've split your post into its own thread since your issue is a bit different.  Please run the Origin reset tool for macOS, restart your computer, and try to install just the base game, no packs.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, please let me know whether you've ever had the 32-bit version of Sims 3 installed on this computer, and if so, whether you did a clean uninstall, a regular uninstall, or neither.

Yesterday I installed the new "The Sims 3 (64-bit and Metal)" on my Mac Book Pro. However, after installing it (along with several expansion packs) the install button remains active and no play button appears. If I click the install button again, it continues installing, completes, and makes the install button active anew. I have tried to uninstall and reinstall the Origin application, but it does not seem to have any effect. What do I do?

@Saratustrar  Have you ever had the 32-bit version of Sims 3 installed on this computer, and if so, did you do a clean uninstall?  The leftover hidden library files may be blocking Origin from installing the new version.  Here's how to do a clean uninstall:

https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

If that's not the issue (please check just in case), please post the full specs of your Mac, including operating system, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624#M2878

So I followed the instructions to completely uninstall The Sims 3 (as I did have the 32-bit version installed earlier), but the same problem keeps occurring. As I open the Origin application, "The Sims 3 (64-bit and Metal)" completes installing automatically, but no play button appears. As I check my computer for new Sims 3 folders, I can find none. It seems like the game has not installed at all.

Is it still advised to use the super patch by the way? Even though it is "a new game"?

My specs are:

• Operating System (Version): MacOS Catalina 10.15.7
• Mac model: MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
• Processor: 3,1 GHz Tokjerners Intel Core i5
• Memory (RAM): 8 GB 2133 MHz LPDDR3
• Graphics: Intel Iris Plus Graphics 650 1536 MB

@Saratustrar  The Super Patch is a 32-bit app and wouldn't run in Catalina and probably wouldn't work on the 64-bit version, and it's not necessary either: the game is already fully patched.

Please run the Origin reset tool, restart your computer, and try downloading the base game again.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, create a new admin user account on your Mac, sign into that account, and try downloading the base game there.

I followed the instructions of the Origin reset tool, but the same problem kept occurring.

Then I created an additional admin account as you suggested and tried downloading the base game there. It actually worked! Now I am wondering if there is any way to make the installment work in my main admin user, or do I have to keep this second admin user in order to play the game?

@puzzlezaddict So I entered my original admin user again, to check if the installment of "The Sims 3 (64-bit and Metal)" would finish and work like in the other admin account. It did not, shocker.

However, I began to run through the "The Sims 3 – How to do a clean uninstall and reinstall on a Mac"-guide again. I still found that I had deleted all the files. BUT, I did discover a new application hidden in the application folder: "The Sims 3"! I only noticed it because I specifically searched for "the sims 3" in the search bar. I had checked my application folder several times, and no "The Sims 3" was placed there, and as I checked again (after finding "The Sims 3" application though the search bar), there still was no icon for "The Sims 3".

I opened "The Sims 3" and it worked like a charm. I then proceeded to close the application, and open my Origin application. NOW the play button is active and the game seems to be fully playable.

As I made sure to make an alias for "The Sims 3", the application icon is now visible and clickable in my application folder. I have never experienced something similar before, and I am not quite sure exactly what fixed the problem, but I am very happy to announce that the game is finally working 🙂

Thank you for all the help! Fingers crossed for hoping the installment of the expansion packs goes smoothly!

I attempted to install the new 64 bit game and it downloaded everything seemingly fine, but now it's stuck on finalizing. When I click on the game it say "Install" and I have no options to repair. 

I am getting really sick of the lack of accountability with EA on just how horrible Origins is- every time I do something new I end up in support chat for hours. I would really appreciate any help anyone can give. 

The same thing is happening to me. I did download the 64-bit version 3 days ago and it was working fine but today it is stuck on finalizing. EA and origin are literally so unreliable.