Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

goofygirl02​  Try deleting the Keychain Access data, all Safari data (cache/cookies/history, and make sure you remember or have access to any passwords saved there), and the file labeled [your email].bin in Documents > Electronic Arts > The Sims 3 > Downloads, all at the same time.  This file may not exist since you removed the old Downloads folder and haven't been able to sign in since, but please check anyway.

If this doesn't help, try playing in a new admin account on your Mac.  Don't link it to your Apple ID—you can skip that step—and repair the game in the EA App before you launch it.  The idea is that if there are hidden files getting in the way of your login, they may be local to the main account, and this is a good test.

  • goofygirl02's avatar
    goofygirl02
    Rising Novice
    2 months ago

    Thank you so much for your suggestions. After trying everything, the "connecting" loop vanished, but the "error" I now get is a popup that says my email and password are invalid when I know FOR SURE that they are correct! I tried logging in after all of these and now I just get that pop up. :/

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi there goofygirl02​ 

      This sounds like the live support team will need to check over your account and be sure everything looks correct there- here on the forums we aren't able to access your account details to take a look.

      Please submit a help request here so live support can look into this further. 

      • goofygirl02's avatar
        goofygirl02
        Rising Novice
        2 months ago

        I just now tried logging in and it finally logged me in somehow!

        For downloading CC, is there any way to do this without using the launcher since it crashes? I see you can convert .sims3packs to .packages, but is there a way to do that on Mac? Or is there another go around? Thanks!