Sims 3 Crash
So my Sims 3 game has been crashing a lot lately, way more than it usually does. I have every expansion pack and stuff pack available, plus a few items from the Sims 3 Store. I have no mods, but I do...
Forum Discussion
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
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System Information
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Time of this report: 5/9/2013, 20:16:50
Machine name: JUSTYNE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A14
Processor: Pentium(R) Dual-Core CPU T4500 @ 2.30GHz (2 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4056MB RAM
Page File: 2275MB used, 5835MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
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Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07
Display Memory: 1695 MB
Dedicated Memory: 32 MB
Shared Memory: 1663 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5441
Native Mode: 1366 x 768(p) (60.064Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.1994 (English)
Driver Version: 8.15.10.1994
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/6/2009 10:04:16, 5620224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6902-11CF-5274-A022A7C2C535}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0x02AA1028
Revision ID: 0x0007
Driver Strong Name: oem10.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1994😛ci\ven_8086&dev_2a42&subsys_02aa1028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
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Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_102802AA&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6272.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/25/2010 13:03:00, 505856 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Internal Mic (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6272.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/25/2010 13:03:00, 505856 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Rec. Playback (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6272.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/25/2010 13:03:00, 505856 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Microphone / Line In (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6272.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/25/2010 13:03:00, 505856 bytes
Cap Flags: 0x0
Format Flags: 0x0
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2936
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/24/2011 22:29:26, 343040 bytes
| Driver: usbd.sys, 3/24/2011 22:28:59, 7936 bytes
----------------
Gameport Devices
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PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ Dell Touchpad
| Matching Device ID: *pnp0f13
| Upper Filters: ApfiltrService
| Service: i8042prt
| Driver: Apfiltr.sys, 4/15/2010 16:40:10, 301688 bytes
| Driver: Vxdif.dll, 2/27/2010 00:32:58, 100352 bytes
| Driver: Apoint.exe, 4/5/2010 19:46:28, 384296 bytes
| Driver: ApntEx.exe, 3/23/2010 16:22:34, 24064 bytes
| Driver: Apoint.dll, 4/5/2010 19:40:08, 1605120 bytes
| Driver: Elprop.dll, 3/22/2008 18:56:20, 123392 bytes
| Driver: EzAuto.dll, 3/23/2010 16:36:50, 34304 bytes
| Driver: Uninstap.exe, 3/15/2010 14:42:18, 287528 bytes
| Driver: ApInst.dll, 11/1/2009 19:59:44, 51200 bytes
| Driver: hidfind.exe, 2/1/2009 01:43:20, 91648 bytes
| Driver: ApMsgFwd.exe, 2/17/2010 18:34:58, 66856 bytes
| Driver: ApMouCpl.dll, 8/17/2009 20:54:54, 707072 bytes
| Driver: DellTPad.exe, 4/6/2010 22:03:22, 12509184 bytes
| Driver: CirScrL.cur, 5/1/2008 13:11:40, 4286 bytes
| Driver: CirScrR.cur, 5/1/2008 13:12:04, 4286 bytes
| Driver: CirScrU.cur, 10/22/2009 16:03:06, 4286 bytes
| Driver: CirScrD.cur, 4/30/2008 14:10:44, 4286 bytes
| Driver: PadScrH.cur, 4/29/2008 13:10:18, 4286 bytes
| Driver: PadScrV.cur, 4/29/2008 13:16:32, 4286 bytes
| Driver: StkScr.cur, 4/29/2008 13:15:40, 4286 bytes
| Driver: Zoom.cur, 10/22/2009 15:54:00, 4286 bytes
| Driver: PadScr.cur, 4/29/2008 13:15:40, 4286 bytes
| Driver: Rotation.cur, 8/24/2009 20:42:58, 4286 bytes
| Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
| Driver: WdfCoInstaller01009.dll, 7/14/2009 17:21:12, 1721576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2510
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 08:33:57, 63360 bytes
| Driver: sermouse.sys, 7/13/2009 19:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 59.0 GB
Total Space: 290.2 GB
File System: NTFS
Model: SAMSUNG HM321HI
Drive: Q:
Model: n/a
Drive: E:
Model: APO 4H6JKTQJC5 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:21, 147456 bytes
Drive: D:
Model: TSSTcorp DVD+-RW TS-L633C
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:21, 147456 bytes
Drive: F:
Model: APO 4H6JKTQJC5 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:21, 147456 bytes
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