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sjan68's avatar
sjan68
11 years ago

Sims 3 crashes on Wondows 8

Hi, I have recently bought a new computer and installed Sims 3 on it. The game crashes to desktop after a few minutes. It worked without any problems on my old computer which had Windows 7. I have tried to run the game as well as an administrator as in compability mode Windows 7, but with no results. Pleas help! Here is a part of my dxdiag.

------------------
System Information
------------------
Time of this report: 7/1/2014, 17:38:48
Machine name: SUSANNE
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 15 Notebook PC
BIOS: F.56
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8082MB RAM
Page File: 4344MB used, 11928MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_1961103C&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15BB
Native Mode: 1920 x 1080(p) (60.049Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3621 (English)
Driver Version: 10.18.10.3621
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/21/2014 00:33:40, 16586584 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-D17F-6C39B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x1961103C
Revision ID: 0x0009
Driver Strong Name: oem34.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3621😛ci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Högtalare/Hörlurar (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1961&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6491.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/8/2014 20:42:33, 551936 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Kommunikation hörlurar (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1961&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6491.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/8/2014 20:42:33, 551936 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------

pc
technical issues

20 Replies

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Could you also post the parts about your system devices and hard drive space ?

  • Anonymous's avatar
    Anonymous
    11 years ago

    I have this problem as well, It is all in the storage, Windows 8 doesnt have very good storage.

  • sjan68's avatar
    sjan68
    11 years ago

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 341.6 GB
    Total Space: 454.8 GB
    File System: NTFS
    Model: HGST HTS545050A7E380

    Drive: D:
    Free Space: 2.1 GB
    Total Space: 20.9 GB
    File System: NTFS
    Model: HGST HTS545050A7E380

    --------------
    System Devices
    --------------
    Name: Intel(R) HM77 Express Chipset LPC Controller - 1E57
    Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_1961103C&REV_04\3&11583659&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 14:43:49, 17248 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1961103C&REV_04\3&11583659&0&D0
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.16384 (Swedish), 8/22/2013 14:43:33, 89952 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.16384 (Swedish), 8/22/2013 14:43:34, 439136 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.16384 (Swedish), 8/22/2013 14:43:34, 422240 bytes

    Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
    Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_1961103C&REV_09\3&11583659&0&08
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (Swedish), 3/18/2014 12:13:40, 280920 bytes

    Name: 3rd Gen Core processor DRAM Controller - 0154
    Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_1961103C&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Synaptics SMBus Driver
    Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1961103C&REV_04\3&11583659&0&FB
    Driver: C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys, 17.00.0008.0000 (English), 6/8/2014 20:21:58, 34544 bytes
    Driver: C:\Program Files\Synaptics\SynTP\SmbDrv.ini, 6/8/2014 20:21:58, 5723 bytes
    Driver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (Swedish), 6/8/2014 20:21:59, 1795952 bytes

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1961103C&REV_0C\4&13ECAE87&0&00E3
    Driver: C:\WINDOWS\system32\DRIVERS\Rt630x64.sys, 8.10.1226.2012 (Swedish), 12/28/2012 03:01:36, 760032 bytes
    Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0004 (Swedish), 12/28/2012 03:01:36, 74344 bytes

  • sjan68's avatar
    sjan68
    11 years ago

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1961103C&REV_C4\3&11583659&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (Swedish), 3/18/2014 12:13:40, 280920 bytes

    Name: Intel(R) Centrino(R) Wireless-N 2230
    Device ID: PCI\VEN_8086&DEV_0887&SUBSYS_40628086&REV_C4\4&A7CD244&0&00E0
    Driver: C:\Intel\Wireless\Setup.exe, 16.01.0005.0000 (English), 10/8/2013 22:12:50, 1808168 bytes
    Driver: C:\Intel\Wireless\setup.xml, 10/8/2013 22:12:52, 1293 bytes
    Driver: C:\Intel\Wireless\Data\WiFi.msi, 10/8/2013 22:12:52, 8777728 bytes
    Driver: C:\Intel\Wireless\Data\WiFi1.cab, 10/8/2013 22:13:00, 61641520 bytes
    Driver: C:\Intel\Wireless\Data\Driver.msi, 10/8/2013 22:12:38, 2977792 bytes
    Driver: C:\Intel\Wireless\Data\Drv1.cab, 10/8/2013 22:12:44, 13166958 bytes
    Driver: C:\Intel\Wireless\Data_BTHS\BTHS.msi, 10/8/2013 22:12:36, 8253440 bytes
    Driver: C:\Intel\Wireless\Data_BTHS\IntelHS.cab, 10/8/2013 22:12:46, 9262627 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\NETwew00.sys, 15.10.0003.0002 (English), 10/8/2013 22:12:46, 3345376 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\Netwfw00.dat, 10/8/2013 22:12:46, 6199000 bytes
    Driver: C:\WINDOWS\system32\drivers\vwifibus.sys, 6.03.9600.16384 (Swedish), 8/22/2013 13:39:00, 24576 bytes
    Driver: C:\WINDOWS\system32\Netwuw01.dll, 15.06.0000.0000 (English), 10/8/2013 22:12:50, 2193136 bytes

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1961103C&REV_04\3&11583659&0&B0
    Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 8.01.0010.1275 (English), 7/13/2012 04:56:32, 62784 bytes

    Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_1961103C&REV_04\3&11583659&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 12.00.0007.1002 (English), 4/6/2013 02:45:42, 653808 bytes

    Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1961103C&REV_04\3&11583659&0&A0
    Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (Swedish), 3/18/2014 12:13:40, 189784 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (Swedish), 3/18/2014 12:13:40, 325464 bytes

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Your graphics chip is below minimum requirements but I don't think it should crash so fast. Everything else look fine.

    Did you try lowering the graphics settings and turning off mirror reflections ?

  • sjan68's avatar
    sjan68
    11 years ago

    Yes I have tried that, but it didn't help. I have even tried to reinstall the game.

    At first, when I played the game, I got an error message from Windows that my computors memory is to low and short after that the game crashed. After doing some googling I change the virtual memory size in Windows. Now I don't get the error message about the low memory anymore but the game keeps crashing: "Sims 3 has stopped working". 

    I don't understand whats wrong. This is a brand new computer and should have all the better graphics and prestanda than my old computer. Even if the game was a little slow on my old computer it did work!

  • sjan68's avatar
    sjan68
    11 years ago

    I can also add that I have the opportunity to choose if I want to run the game with NVIDIA or integrated graphics, but it doesn't matter what I choose. The game still crashes after a few minutes of gameplay. ☹️

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago
    • Are your Nvidia drivers updated ?
    • Did you try if you can play in windowed mode ?
    • Are you using custom content or mods ?

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