Forum Discussion
@Harriet13 All three crash dumps contain essentially the same information: Sims 3 crashed with an access violation, specifically an invalid pointer read, and the faulting module was d3d9.dll, a component of DirectX 9. Cyberpunk doesn't use DX9, but Sims 4 does, so it would be strange, although not impossible, for an issue with DX9 or the components of the graphics driver that interact with it to show up in Sims 3 but not Sims 4.
Still, the error is obvious, and the first thing to do is to run the DX9 installer, again. Try the one within Sims 3's program files. Unless you changed the default install location in Origin, the full file path will be:
Program Files (x86)\Origin Games\The Sims 3\install\DirectX
Right-click on DXSETUP.exe and select "Run as administrator." Restart your computer when it's done, and let me know if it throws an error.
If that doesn't help, do you run MSI Afterburner or Rivatuner Statistics Server while you play? If so, please close these or any other similar apps and test. Make sure they're not running in the background; you can check the Task Manager's background processes list.
If that doesn't help either, I'd need the actual link to the driver download page for your laptop. The screenshots don't have all the relevant info, for example the version numbers for most of the drivers. Again, the page doesn't have any info about your personal computer, just the model you bought, but I can't be sure I'm looking at exactly the right page unless you link it for me.
Finished the DXSETUPe.exe Didn't get any error messages!
I don't run anything else when I'm playing Sims 3, I've honestly never even heard of MSI Afterburner or Rivatuner Statistics Server! I'm not computer savvy in the slightest!
Here's a link to the drivers page:
OMEN Laptop - 15-ek0005na Software and Driver Downloads | HP® Customer Support
Now that I've reinstalled DirectX9 as instructed, I'll play a little and see if I get another crash and send you the relevant DXDiag and Crash Dump.
Thanks again for your help!