Sims 3 Crashing when UI menu goes black
OK I need some help, PLEASE.
I have uninstalled sims3 base, all EP and SP I have and all creative content from the official sims 3 site. I then reinstall base game, EP and SPs and same crash happened. Sims version 1.69.43.024017, GPU is up to date, played game from low to very high settings still crashes. The game usually crashed during create a sim the black menu UI happens say when I click to pop-out the hair menu to change hair per outfit, the pop-out menu goes black, sometimes has dark blue texts then it crashes. I read somewhere that the game may not recognise the GPU in the DeviseConfig notes, could this be the issue?
Attached is my DxDaig, the last crash note that came up when sims crashed and DeviceConfig note
NOTE: the crash notes don't always show up
@TiaMaria0780 What kind of frame rates are you getting? Even if it's not causing your crashes, it's still critical to lock those down.
But for the crashing itself, the next thing to try is a clean game folder, as in the one in Documents. If you saved it when you uninstalled and reinstalled the game's program files, you could have a corrupt file in there. Or if you added in mods or custom content, even items that worked before, that could also cause the crashes. A clean game folder will take care of everything. Pull your existing one out of Documents and onto your desktop, and when you launch the game again, a clean folder will be generated. Try using Create a Sim in this new folder to see whether you get any crashes.
If the clean folder doesn't help, it would be great to see another dxdiag, only this time, please include a bit more information. Unlike Windows 8.1 and 10, 7 doesn't include error reporting, so you have to gather the info separately. This post by Holger1405 describes how to gather that information:https://answers.ea.com/t5/Technical-Issues/Anthem-help/m-p/7684157#M22660
Please include all error reports, even those that don't mention TS3 specifically.