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pulsar1969's avatar
3 years ago

sims 3 expansions don't download

Hi.

I recently bought World Adventure and Island Paradise but I can't download both of them, since they're both under "add-on" games. I tried uninstalling the EA app, repairing the game, restarting the pc and the app, but none of it worked, so I decided to uninstall the base game since this is what everyone suggest to do. Once I installed it again I stumbled upon a download problem, so I cleared the cache, and once I opened the EA app again I discovered not only World Adventure and Island Paradise were again not downloadable, but even Late Night (which I bought last week) was, and I was playing this game well till two days ago. 

So, now I have three brand-new packs and none of them work and I tried pretty much everything I could do.

I don't know what else could fix this problem. Someone help me, please.

3 Replies

  • @pulsar1969  Are your packs getting stuck preparing?  If so, you can try the Origin workaround described here:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-DLC-stuck-on-preparing/m-p/12662918#M259111

    I've heard from players who say it still works but takes a couple of tries, and at least one that said it didn't work at all, so your mileage may vary.

    If you're seeing a different issue, please describe it, and also post a screenshot of any error message you see.

  • pulsar1969's avatar
    pulsar1969
    3 years ago

    @puzzlezaddict  Thank you for the advice, I've tried using this method and still the download doesn't work, origin keeps dowloading the base game (which is already installed) and it says it's "preparing" but nothing changed in like one hour. I've tried 5/6 times but it doesn't work. Now that i uninstalled and reinstalled the game, the problem is that I can't download the old expansions I've bought years ago on origin. Both EA and origin don't download the digital packs i have, it says there's a download error. Basically, during the download it pause and says there's an error and it stops.I tried cleaning the cache but it wasn't helpful. I saw a lot of people fixing this problem uninstalling the game but it didn't work for me, and I tried several times. There's something else I can do if I can't dowload the expansions? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @pulsar1969  Try uninstalling Sims 3 and reinstalling it here:

    C:\Program Files (x86)\Origin Games

    That's the default install location for Origin, and perhaps installing the game there will make Origin recognize it instead of trying to redownload the base game.

    Additionally, if you use a third-party antivirus, disable it while trying to install anything, whether through Origin or the EA App.

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