Forum Discussion

TirzaBrands's avatar
11 months ago

Sims 3 is suddenly not working

I am playing the sims 3 on and off for almost 2 years. Today a started the game, and everything was working fine. Then I closed it for 5 minutes and restarted it again. But suddenly it is not working anymore. The game will start, but just after 1-2 seconds of the loading screen it will close without a warning. 

I am playing on a macbook pro m1 (8gb)

I am afraid i deleted a file, but dont know which one? The game reported a xcpt file:

[Exception info]
Date: 2024-12-18
Time: 19.25.21
Thread: id: 260489216, sys id: 133891, name: Simulator
Type: Mach exception type: 1 (EXC_BAD_ACCESS)
Mach exception codes: 1 (unknown), 0x21 (33).
CPU codes: exception id: 14 (page fault), exception info: 4, fault memory address: 21
Instruction address: 0x0000000104f1e45a "/Users/tirza/Applications/Sims3Launcher.app/Contents/Resources/The Sims 3.app/Contents/MacOS/The Sims 3"

3 Replies

  • @TirzaBrands  Try restarting your computer if you haven't already.  Sometimes it really is that simple, especially on machines with 8 GB RAM, where most of the memory may be used at any given time.

    If that doesn't help, rename the Sims 3 folder in Documents > Electronic Arts and try again to play.  The game will create a new folder when you open the launcher.  If this works, the problem is likely something in the old Sims 3 folder, and we can start testing that content.

    If renaming the folder doesn't work, or you get an error when you try, take your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi before pressing Play.

  • TirzaBrands's avatar
    TirzaBrands
    11 months ago

    Thank you for helping me!

    I restarted my computer, but it didn't work.

    If I rename my sims 3 folder, will i lose my save?

    I always play in de offline modus, so I don't think that is the problem.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @TirzaBrands  When you rename the Sims 3 user folder, the game can't read your saves anymore, but the saves themselves are still intact.  They can be restored later.  The point is to test without them though, so please do that.

    Playing with the EA App in offline mode is not as thorough as taking your computer offline, so if you're only using offline mode, please do both.

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