Sims 3 keep asking to login even though I'm already logged in

Question

When I try to download a purchase from My Purchase History on The Sims 3 Website, it asks me to log in when I'm already logged in. So I log in, and then it pops up with the login again. I log in so many times, and the welcome doesn't show anything when I click it; it just shows.

The website cannot display the page

HTTP 500

Most likely causes:
The website is under maintenance.
The website has a programming error.

What you can try:

Refresh the page.

Go back to the previous page.

More information
This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

puzzlezaddict · Answer

@cutegirl199910&nbsp; Please clear Edge's Internet Explorer-mode data, as described towards the end of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

That should clear up the blank Welcome screen, at least.&nbsp; If it doesn't help with the issue downloaing Store content, please let me know what kind of install this is (EA App, disc, Steam, mixed), and whether you've bought multiple copies of Sims 3 or had an EA Play subscription at some point.

cutegirl199910 · Answer

@puzzlezaddict I don't use Edge's Internet Explorer I use Google Chrome

puzzlezaddict · Answer

@cutegirl199910&nbsp; The Sims 3 launcher was built to use Internet Explorer regardless of the system's default browser.&nbsp; Now it uses Edge's IE mode.&nbsp; So clear that data to try to fix the issue with the launcher not loading.

cutegirl199910 · Answer

@puzzlezaddict what do you mean by clear the data?what data?

puzzlezaddict · Answer

@cutegirl199910&nbsp; As I said in post 2, clear Edge's Internet Explorer-mode data, as described in the link I posted.

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Sims 3 keep asking to login even though I'm already logged in

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