@jordantan05 A dxdiag is a kind of system report, listing installed devices and drivers as well as recent Windows errors. It's a useful place to start looking for potential issues, for example I might see an error that suggests a potential problem with the graphics driver, which could happen even if the driver is fully updated.
The link I posted gives instructions for providing a dxdiag, but in case you 'd rather see it written out:
- Hit Windows key-R, and a run box will appear in the lower-left corner of your screen
- Write dxdiag in that run box, and enter
- Wait for the scan to finish
- Click "Save all information," and save the .txt file to your desktop
- Click Reply (not Quick Reply) to my post, then click the Browse button below the text field, select your dxdiag, and attach it