@jessicagrace11 You can try doing a clean uninstall of both Sims 3 and Origin. Start by uninstalling Sims 3:
- Put aside your Sims 3 folder in Documents\Electronic Arts, if you have any saves or other user content you'd like to keep, and rename it to something that doesn't include the words "Sims 43."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 3 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Next, uninstall Origin:
- First, clear Origin's cache.
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder, if you have other Origin games installed that you don't want removed. Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 3; you can just download the base game, to save time, if you want.
Restart after installing and before playing, and allow the game to create a new user folder rather than reusing your existing one.
