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BlackfoxKitsune's avatar
BlackfoxKitsune
5 years ago
Solved

sims 3 login keeps rejecting password

so i know my password it's the same password i use to log into the website for sims 3. but for some reason on the sims 3 game it just keeps saying wrong password, yet i can log into the website of EA...
pc
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @BlackfoxKitsune if seeing an error that your password does not meet the criteria then you will need to choose another password.

    If nothing works then you can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

BlackfoxKitsune's avatar
BlackfoxKitsune
5 years ago

yes and your website will not let me reset it! I've tried a few times now. also what the heck is wrong with your payment system? steam, xbox and SWTOR all coming up with payment errors as well lately. these bugs are your end this time EA not mine.  and like I've said in my first post, i can log in (see here logged in) main EA site can log in, Origin can log in my sims 3 log in is the same as my origin so yeah i know i have not forgotten my password, but yes i did still try to reset it as sometimes that helps things a little, but your own site will not let me do so, it comes up saying my password does not the criteria all the time, even when i'm VERY careful to make sure it does with the number caps small and special symbol it wants.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @BlackfoxKitsune if seeing an error that your password does not meet the criteria then you will need to choose another password.

If nothing works then you can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

  • BlackfoxKitsune's avatar
    BlackfoxKitsune
    5 years ago

    @EA_Darko  thanks for that link i'm going to have to contact that concerning other issues as well. there is something going down your side, you need to get the web hamsters to have a look at your site and systems.

     
    @puzzlezaddict  Thank you for this, and yes i've already done this to no avail in my case. it was a 2013 fix that worked well when i last had this issue but there seems to be something deeper on EA's end this time because as i've been finding out it's not just effecting sims 3 but a number of other things as well.

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