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EloraAckerman's avatar
EloraAckerman
3 years ago
Solved

Sims 3 missing in EA app

@_alexismtorres10 Saaaaaame. I re-downloaded origin and it forced me to EA and its telling me to buy sims 3 again and I am not paying for it again lol
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @EloraAckerman,

    I've split your post off into it's own thread as your issue is a bit different. If your game library isn't showing your owned games in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

Khiadra's avatar
Khiadra
Rising Novice
3 years ago

Hi, my EA app has just vanished all of my Sims 3 content, including the original game. It seems to know that I own Sims 4 and 2, but the one I'm actually playing - Sims 3 - is missing entirely. 

I've restarted the app, logged out and in again, and it's just not there.

  • Khiadra's avatar
    Khiadra
    Rising Novice
    3 years ago

    Thanks, but just as miraculously, it decided to reappear just now. 

    I wasn't able to log into the Sims 3 site for the duration, either (I was going to do a screencap of all my owned expansions as evidence before contacting the helpdesk) so perhaps it was just some badly-timed maintenance that EA didn't think worth mentioning.  🤨

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