SIMS 3 *NOT DOWNLOADING PACKS -- SAYS IN -GAME CONTENT*

Question

Okay, bare with me this is gonna be a bit of a paragraph, but I've seen people having this exact same issue... but in different fonts lol. So I'm gonna do my best to put in as much detail as possible, while also trying to make it short and sweet. Here goes nothing.

So a few days ago, I had bought the Dragon Valley Gold Edition pack because I was like, yo this is awesome. Need to definitely see what this pack is all about. As I finish up the purchase and open the Sims 3 section of my EA app, I go to manage add ons, because just like with the sims 4 im use to going and downloading from there. But when I scroll to the bottom, it says "In-Game Content" with nothing else around it... i thought okay thats weird. So I scrolled a couple forums, found some cool solutions that of course wanted to work for everyone else but me. Did all I could.

I then came across a forum that told me i needed to go thesim3 (dot com) and log in, go to My Store Account, and go to purchase history, and all my stuff i bought and haven't downloaded will be there and you have to manually download it from there. I was like oh my god, this person is a genious. But alas, this doesn't work either, lemme tell you why... so when I hit the Download button, it automatically routes me to the SIms 3 Launcher, and it brings me to downloads. which is all fine and dandy, BUT it brings up the member log in screen. It has my email there, but it wants my password. Cool, lemme just type that in... and *pressing enter*.... oookay... it's not taking my password. I type it in about 5 more times. Now, I'm sure a good amount of us play the Sims 4, we know how many times we have to re-log in to the app. I know my password.... i even typed it in to log into my sims 3 previously to log in just to make sure all my other packs were there. I just don't understand why it wouldn't take my password for that, it felt like a glitch.

So at this point I'm at my wits end, I looked up again how to fix this just hoping somehow I would be able to figure this out. I really didn't want to have to ask for a refund because this game looks extremely fun. So.. i find this other forum where someone says to launch Sims 3 completely, and get to the load screen, right before you click your household. To go down to the three dots, and at the bottom where it says Open Download Launcher, it had all the stuff to download! I literally thought i was saved again. I clicked on download for Dragon Valley, and it took me out of the Sims 3 and brought up that same screen where it got stuck trying to log me in, and wouldn't take my password. This time, It was almost like a really small window in the top left corner of my screen. It was weird, not only was it not logging in, but it looked funny on the screen too.

To finish up everything, not only have I contacted EA themselves , and while they've been extremely helpful, the certain gentleman and I didn't have a long discussion because it was in the tiny chat box and i couldn't get in the paragraph i got out on here. I have cleared cache, stopped the EABackgroundService and deleted the Sims3 folder, redownloaded it... nothing. It's getting really frusturating and no one is having the exact same problem as me.

Someone help please!

froggylove259 · Answer

for me (had the same issue with sims 3 pets), what helped was uninstalling the sims 3, going to an expansion pack and downloading the sims 3 through the pack instead of the sims 3 base game. idk but sometimes my game won’t recognize my packs unless i do it that way.this other forum seems like they’re having similar issues as to you, maybe check it out? https://forums.ea.com/discussions/the-sims-3-technical-issues-en/how-do-i-download-dragon-valley-sims-3/8321783sorry if none of this helps&nbsp;

femtonyl · Answer

Also before anyone asks, i tried to hit forgot my password and it still glitched back to the same screen!

femtonyl · Answer

FroggyLove259see, this does help if my last step of my big message wasn’t such &nbsp;pain in the butt! at this point, I feel like I know which step has to be done in order for it to work, but my biggest problem is whenever I try to plug in my password it just does not want to accept it… and it doesn’t let me create a new passcode. It’s weird. It’s almost like that Sims three launcher has a glitch in it. I’ve tried to uninstall and reinstall the Sims three and I’ve had the same results.

puzzlezaddict · Answer

femtonyl&nbsp; You shouldn't need to login in order to install Store content.&nbsp; The fact that you're asked at all is the issue here.
Please try installing Dragon Valley in a new admin Windows account.&nbsp; Make it local, as in, don't link it with your Microsoft account or any email address.&nbsp; You'll be able to play and use the launcher without reinstalling anything, but your saves and other user data won't be available.&nbsp; That's fine for now and can be addressed later if necessary.&nbsp; For now, just see whether DV installs in the new account.
If it works, that means the problem is limited to your main Windows account, which is great.&nbsp; If it doesn't work, please let me know whether you've ever had two EA accounts merged, had an EA Play subscription, or asked for a refund for any Sims 3 content.

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SIMS 3 NOT DOWNLOADING PACKS -- SAYS IN -GAME CONTENT

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