BIN-files instead of .sims3packages

Question

Hey, So this is what happened. I was in build mode in game and i bought an item in the online store, it wouldnt download so i exited the game. When i downloaded the item from the browser store, it gave me BIN-files that are completely empty instead of the .sims3package files. Also when i download from the broswer store it makes me enter my password, which i do, then it asks again and again and again and so forth. I have tried reboot, clear cache, deleting the game and reinstalling, moving the download folder... nothing helped. EA support wont give me the .sims3package files either. Also when i open the launcher now i can login via installed content, but the welcome screen says "website cannot be shown"

puzzlezaddict · Answer

oOBeckyOo​&nbsp; Try moving the entire Sims 3 user folder out of Documents &gt; Electronic Arts.&nbsp; Then open the launcher to spawn a clean folder, and see whether you can download something from the website.
If that doesn't help, please create a new admin Windows account and try downloading something there.&nbsp; Make it local, as in, don't link it to your Microsoft account or any email address.
For the blank launcher, please clear Edge's Internet Explorer-mode data, as described here:
https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
I'm reasonably sure EA customer support has no access to Store downloads.&nbsp; Plus, they're encrypted, so they'd need to download the files using your account rather than passing along a master copy or anything like that.

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BIN-files instead of .sims3packages

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