Hi, i had this issue for a long time, since i updated my pc to windows 11,
i can't play trough the EA app.
If i press play in the EA app it goes to the launcher of sims 3, but when i press the play button it dissapears and pops up the EA launcher again.
I tried doing it again, and luching it by the folder and not the launcher, now it seems to load the screen and it pops up a black screen that i think its the sims 3 one, but it closes in a few seconds.
@Bhue The Sims 3 launcher uses Edge in IE mode whether you use Edge or not. So please clear that data and try to open the launcher again.
A Steam install uses TS3W.exe, so if you tried to launch the game through Steam, that's why that .exe crashed. It's a good idea to uninstall the Steam version and also remove the associated registry entries. They're here:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Electronic Arts\Sims(Steam)
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sims(Steam)
Hit Windows key-R, enter "regedit" without quotes, and before doing anything else, export a copy of the registry (File > Export) in case you accidentally delete the wrong entry. You can restore this version of the registry by double-clicking the saved file. Then navigate to each location in turn and delete all entries inside the Sims(Steam) sections. Restart your computer when you're done, then try to run Sims 3.
If you still can't play, please please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
@SHADYN-72 I see new errors in your dxdiag now, which at least means you've made it past the Alder Lake issue. Please try launching the game in windowed mode. Go into Documents > Electronic Arts > The Sims 3, open options.ini, search for fullscreen , and set it to 0 (zero). Then try again to play.
If that doesn't help, please try reinstalling DirectX 9, again, exactly as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
OMG THANK YOU SO MUCH!!!
Now it works perfectly!! <3
Hii sorry for disturbing... but i had another issue.
The sims 3 seems to be playable, but now it goes ver slow and laggy, and i dont know why cause my pc runs it perfectly.
@SHADYN-72 Do you have any mods or custom content installed, and have you tried playing without them? I'm not saying don't use mods or cc, only that it's helpful to set a baseline for performance and go from there. Please test in Sunset Valley, if you haven't already.
Please also make sure the game is using your Nvidia card rather than the Intel graphics chip. Hit Windows key-i, select System > Display > Graphics settings, click Browse, select TS3.exe, choose the high-performance option, and save.
If you still get lag, please try playing while your computer is in offline mode, still with no mods or custom content. You can put the EA App in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
I do not save cookies, histories, etc in Edge - plus sync is off.
I had uninstalled Steam version - but had not removed the registry keys - done.
It still did not work, but the right hand side of the launcher was no longer blank.
But I did find the problem later, it was none of the things that were suggested. I was looking at the properties of the executable and saw that it was set to run as administrator. When I started it, I also ran it as administrator. I believe it was trying to run it twice and shut down because it was already perceived to be running. I removed the administrator tag off of the executable and it now works correctly.
Thank you for all of your assistance.
Bhue
**edit I had already run the Reliability Monitor and there were not any critical events for this evening - again thank you.
I don't hav any mods or cc, the first game i tried wass in sunset valley.
I did the windows thing, but is still laggy, and It seems that the scroll wheel on my mouse in game is not working properly because I use it to rotate the camera and it moves very slowly or barely moves at all. I have to use the buttons instead for it to work, but overall, is still laggy.
@SHADYN-72 Did playing while offline not help at all? Try playing in windowed mode and let me know whether it helps. I'm not saying you need to keep playing that way, only that it's a useful test.
If that doesn't make a difference, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot, go through the Task Manager's background services list shutting down anything that doesn't absolutely need to be running, for example some Lenovo software or a utility like MSI Afterburner might still be active when it shouldn't be. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again. Please test while offline again, and if everything is fine, you can go back online while still in the clean boot and test again.
Sorry for the late reply.
i did the boot thing, but it seems to not change anything, im playing with window mode cause if i make it to full screen my game crashes.
The game is still going slow and laggy
