Sims 3 on EA App won't launch.
First of all I'd like to start by saying how bad the EA Operators are on the live chat. They told me to restart the PC two times after reinstalling Direct X9 and clearing the cache on the EA App and ...
Forum Discussion
I have the same issue. I had it re-installed and since then it does the same. Before I could play the game perfectly. After searching on the internet I found out that with this new installation I'm missing the TS3W.exe file. The game does have the TS3.exe file which is not compatible with the latest version I believe. Therefor the game cannot launch.
I tried everything, installing it all the time but nothing seems to happen. I see the EA App loading screen but then nothing....
I've contected EA Games and hope for a solution. I like TS3 way more than TS4. So i wish this game would get its fair share of nurturing from the company as TS4. But maybe TS3 is more difficult to manage, i dont know what happens behind the scenes.
Hello There!
Thank you for your answer!
Yes, it seems we have the same exact issue here.
I also contacted EA support Team.. And it was a horrible experience... They told me they cannot help me. I read from other people on internet that EA was able to deliver to them somehow the TS3W.exe file ... How? I really don't know.
That is why I also contacted them, to get this file. But they said they cannot help me and they cannot provide me anything. And after insisting, they... Just closed my chat leaving me without any resolution.
I am so disappointed honestly... I don't think we'll solve this issue if EA does nothing, unfortunately :(
