Sims 3 Pets available to download in EA App but not showing in game
Having been waiting patiently for EA to fix the issue of some expansion packs not downloading from the EA app, I'm now experiencing another issue!
Sims 3 Pets is showing as available to download in my account on the EA app, however once I have downloaded it is does not show in my launcher or game.
I've tried to speak to EA but they are saying it is not on my account and that as it wasn't bought through Origin (I've had it for years and can't remember exactly how I bought it, but it was either origin or on disk, so likely disk in this case) there is nothing they can do. They are saying I need to contact the retailer I bought it from (god knows who that was!) or buy the game again.
Obviously I don't want to buy the game again as I've already bought it once and it is working fine on my Mac, its just my new PC with the EA app instead of Origin.
Does anyone have any more helpful insights to fix this, other than buying it again!
Thanks!
Hi there @Rachel5411,
It sounds like Pets may have been removed from your account- this isn't something we'd be able to verify or check on over AHQ as we don't have access to your account details here, so live support would need to look over the account details with you and check on that.
I'd recommend speaking with live support over Twitter or Facebook so they can look into this further with you and see what's happened with your account- if you have any issues getting through to support there, please be sure to let me know.
