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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 3 Product Code

A very long time ago I bought most of the Sims 3 games and downloaded them on my computer. Eventually, that computer broke and I moved on to the Sims 4 when it came out. The other day I stumbled acro...
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @Ellerax,

    The message you are getting, telling you the codes were already used, means they were used either on thesims3.com or Origin to register your games. If you used them only to install the game using your DVDs, then you shouldn't be getting that message.

    Were your games new when you bought them?

    If they weren't, then the previous owner already registered them, and as the codes can only be redeemed once, you won't be able to register them again in your account.

    If you know no one but you could have redeemed the codes before, then please, yes, contact one of our advisers so they can try to help. You will be asked for the codes that can't be redeemed.

    Let us know if you have any questions 🙂

    -Mai

Anonymous's avatar
Anonymous
9 years ago

@EA_Mai,

When I tried logging onto thesims3.com, I used my Origin credentials and it signed me in to the website as my Sims 3 account. I'm pretty sure that it was the account that I used when I played all those years ago, and I didn't register them on the website. When I did play, I would play using a disc. That is not an option for me now due to the "please insert disk" warning. 

Should I contact EA now to see what I can do, or is there another way to fix my problem?

roberta591's avatar
roberta591
Hero (Retired)
9 years ago

@Ellerax  If you adding DLC or reinstalling you need to redeem your codes in Origin and get the digital download version from Origin. Windows or OS X no longer support the DRM the game was released with. In 2012 the DRM changed to Origin. Prior to Origin it was the user's responsibility to keep track of your game codes. This is no longer required in Origin as the codes are used by Origin for activation. There is no longer an install limit and a disc is no longer required to play. Once a game is activated the code is locked to the Origin account used to activate the game and the game can not be deactivated by the user.

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