Forum Discussion

AngelWohlers's avatar
AngelWohlers
Newcomer
2 hours ago

Sims 3 purchase history missing!!!!

in 2015 I purchased and installed the sims 3 onto my old laptop. I have the disk, case, code and, receipt from purchase. I also have 5 expansion packs for the game. I would really love to play this version since I spent so much money on it otherwise it was a waste of money,

I now have a Apple, but I still use the same email as when I registered every game and expansion pack, I have tried to find them but cannot!!! PLEASE HELP ME 

mac
missing content
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 hour ago

    AngelWohlers​  Are you saying you've logged into the EA App and don't see Sims 3 or any DLC in your game library?  If that's not the case, what's the issue?

    If that is the problem, have you contacted customer support to ask what happened to your purchases?  A support rep should be able to look up the product codes for you and at least try to help you figure out what account you used to register them.

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