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angelika7775's avatar
angelika7775
Rising Newcomer
2 days ago

Sims 3 Redeem Code Not working

I recently bought sims 3 packs and I cannot redeem it via the link provided in the EAapp or the sims 3 store. I have submitted a case via EAhelp (6x now) and it says submitted but when I go into 'my cases' it says I have 0 open cases and all the closed cases were from 2 years ago.

is there another way to redeem my codes other than the sims 3 website?? Or another way to contact EA about this issue?

Below is the page for https://store.thesims3.com/worldProductDetail.html?categoryId=12642 it has been like this for approximately 4 weeks now probably longer since I only purchased the packs recently.

 

gameplay issue
missing content
technical issues
the sims 3 store

2 Replies

  • angelika7775's avatar
    angelika7775
    Rising Newcomer
    2 days ago

    Thank you. I just checked but still not working for me - i have tried safari, microsoft edge & firefox but still shows up with the 'Be Right Back' screen. I will try again Tuesday (i am from Australia) so maybe i will give it an extra day.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    angelika7775​  The Redeem a Code button worked for me just now.  So did Register a Game, which is what you'd use for the base game and any expansion or stuff packs.  (The other is for Store content like worlds and bonus items.)  So please try again now.  If it still doesn't work, try a different browser.

    If you still can't get the site to load by Monday, when EA community managers should be available again, please post back and let me know so I can flag the issue.

    Whatever you do, do NOT try to register any Store content in the EA App.  This will likely use up your codes without adding the content to your account.  It is however fine to register expansion or stuff packs there, although sometimes the Store site won't recognize you own that content.

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