On PC. When I click on sims 3, I have no problem opening the app. After hitting play, it goes completely black. I've tried repairing the game and changing the setting on fullscreen from 1 to 0. When I put it on 0, the game loads, but everything is too small. When I change the options in sims 3 to full screen, the screen freezes and cannot use my mouse. What can I do?
I do have multiple expansion packs and custom cc. No mods installed.
I also tried to play sims 4 and had the same problem. No mods, expansion packs, or cc.
tote10013 When you change to fullscreen in Sims 3, do you also change the game's resolution to match your monitor? If not, please do that first, then select fullscreen, and see what happens.
Please try the same with Sims 4 as well.
If this doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I can load the game without being in full screen and play. Whenever I switch it to fullscreen, the mouse stops working. If I try to load the game with full screen already enabled, it is completely black.
tote10013 Please try changing the settings listed here:
Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525
The thread is about Sims 4 and a different model Surface, but the fix works for your model too and sometimes for Sims 3.
This worked! Thank you so much.
