I just gifted a "best of 2012 compilation" but instead of gifting it once the compilation was gifted 2 more times than I clicked now I lost 10k simpoints for no reason is there anyway to regain my lost simpoints or get a refund of some sort please answer ASAP
For refunds please contact Customer Support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Beware that there's no longer an Email option
