sims 3 store content: I "do not own the item"
Recently I have been getting back into the Sims 3 games. I have spent A LOT of resources purchasing the packs and other additional content from the Sims 3 store (https://store.thesims3.com/). We're t...
Forum Discussion
@rinandia Did you in fact try to install the items while using a new admin Windows account? I would suggest downloading fresh copies of your Store and custom content items as well, at least at first: It's possible that there's a separate issue with the files you've stored, and it's best to be thorough.
Yes, I did try using a new admin Windows account. I still got the same message as before.
EA_SolaireCommunity Manager
Hi there @rinandia,
This sounds like the live support team will need to look over your account a bit further and see why this content is not available to you- here on the forums, we don't have access to your specific account details to review this further and see what's happening.
Please get in contact with live support from the help site here so that team can investigate your account. I'd also recommend you attach this conversation when you reach out there so that team does have something to reference. If you have any issues getting in contact over the help site, be sure to let me know!
