Sims 3 Supernatural digital download fails to launch

Does the game have administrator rights?

(Right click the shortcut > Properties > Compatibility > Privilege Level => Run this program as an administrator > OK)

Alternatively, you could try running the game through the Origin client. I am assuming you are using the Sims 3 Launcher currently.

Already running the game as administrator, it doesn't work.

Funny thing about Origin, is even when the game was playable, the launcher could never connect to Origin. And now when I click play in the Origin client, it opens the launcher which still can't connect to Origin.

had a search around and i dunno but maybe this thread can help  the second post

http://answers.ea.com/t5/The-Sims-3/Origin-won-t-go-online/m-p/2089563#U2089563

My Origin is already online, and the proxy settings in Internet Options were already unchecked. Regardless I restarted Origin and I still cannot play my game.

I did a search for paul.dll errors, some search results were about paul.dll being a virus. Is this true?

I have fixed all errors in my registry using 3 different reg cleaners. I have closed all background programs and disabled the ad blocker extensions in Chrome. I uninstalled AVG. I have turned off my firewall. Still can not launch my game.

Paul.dll is from securom as far as I know. Not a virus (although many say that SecuRom is evil and can destroy your disc drive)

Maybe reinstalling it helps: http://answers.ea.com/t5/Spore/Could-not-write-license-data/td-p/16302

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Are you willing to try a third party tool ? There's a tool called crash log analyzer (just google).

It's not a magic tool that can stop the crashes but it can give an indication to where the error lies. Just copy the errors you get to the clipboard and post them here.

This tool is not supported by EA so you'll be using it at your own risk

First I would have to see both laptop specs side by side and compare them even if they have the same model number it is not unusual for a manufacturer to change production. How much memory is in both computers? First a 1ghz processor is way underpowered for TS3. The video chip Radeon HD 6290 is not in the game configuration file and will need to be manually configured. 2gb of main memory is below what a gaming computer should have (especially for packs like Seasons) and this could greatly affect performance. Error 1033 usually means file not found. Checking about paul.dll has to do with the drm (maybe SecuROM) and I don't know why this file is missing. All I can recommend about paul.dll is to reinstall the game.

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@roberta591 wrote:

First I would have to see both laptop specs side by side and compare them even if they have the same model number it is not unusual for a manufacturer to change production. How much memory is in both computers? First a 1ghz processor is way underpowered for TS3. The video chip Radeon HD 6290 is not in the game configuration file and will need to be manually configured. 2gb of main memory is below what a gaming computer should have (especially for packs like Seasons) and this could greatly affect performance. Error 1033 usually means file not found. Checking about paul.dll has to do with the drm (maybe SecuROM) and I don't know why this file is missing. All I can recommend about paul.dll is to reinstall the game.

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roberta, the laptops are exactly the same, same memory, same hd, same processors, everything is the same. And as for Seasons, I will say again, I do not own that EP. Also I ran The Sims 3 and all my owned EPs and SPs on this exact same laptop before and there was no problem at all.

As for reinstalling the game. I have done that 3 times and I get the same error.

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@crinrict wrote:

Paul.dll is from securom as far as I know. Not a virus (although many say that SecuRom is evil and can destroy your disc drive)

Maybe reinstalling it helps: http://answers.ea.com/t5/Spore/Could-not-write-license-data/td-p/16302

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That didn't work. Working on the Crash Log Analyzer. 

Update: I can't seem to get the Crash Log Analyzer for Sims 3 to show any crash log reports. Kinda confused about it.

I have 2 ASUS M2N-sli motherboards with AMD Athlon 64 X2 5000+ cpus and 4gb of memory. Wake on lan works on one and won't work on the other. There are some other minor differences I can't remember right now. This just goes to show 2 similar computers are NOT created equal. I've been told by ASUStek this is because of a change in production.

I said packs LIKE Seasons and PETS is more demanding also.

Werfault.exe is the Windows error reporting system that reports problems back to Microsoft.

This is a Windows issue (more then likely a device driver issue and the graphics driver more then likely) and there should be an entry in the Windows logs that can be seen by the Windows program event viewer.

The HD 6290 has the same core as the ATI 4330. The 6290 is unknown by the game so you need to edit the .sgr files to get the game to confure itself for the now unknown graphics chip. There are several how tos available.

How do I get to the windows program event viewer?
How do I edit the .sgr files?

As I said, I was able to play all the games on this exact laptop before, even Pets, and now I can't. Then I had to have it sent in to repair the mouse and they said they had to replace the motherboard to do so. I get it back, I can play Skyrim and even stress test ESO with no issue, but can't play a game I was able to play perfectly fine on it before having the mouse repaired. This is not an issue of this laptop being slightly different than the other one as the games ran perfectly fine on both laptops before having one sent in to repair the mouse.

Edit: Found the event viewer, here are the latest event logs I have that are TS3 and EA/Origin related:

Editing the sgr file to accept my graphics card did not work.