Sims 3 Supernatural digital download fails to launch

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ravenosky12 wrote:

Update: I can't seem to get the Crash Log Analyzer for Sims 3 to show any crash log reports. Kinda confused about it.

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Could you check if you have any files with xcpt in your documents folder (documents\electronicarts\thesims3\) If there are no crash logs, the game is not actually crashing but probably either not launching or it's something hardware related.

Did you change anything else when reinstalling ? Got a newer patch than you had before ? Changed the security software ? Did you try if the base game runs on it's own ?

You can't. You would need to uninstall the EP/SPs

Not sure what else to suggest if you don't wanna do that.

Did you already try running the game by shutting of all services that run in the background to make sure nothing conflicts (I get cases mixed-up so not sure if you tried that)

I can safely say it is not my computer. I uninstalled my digital download of Supernatural and ran the games using Pets with that EPs disc and the game launched with no problem.

The reason I tried to do a digital download/install of Supernatural is because whenever I try to install it with my disc I get this:

"File: E:\GameData\Shared\Packages\FullBuild_p15.package

Error: Data error (cyclic redundancy check)."

I click retry, it installs a little more and the same error pops up again.

Then it probably is securom which would make sense since the paul.dll is giving you the error.

I do not know much about Securom but the disc version does not use it while the digital download one does. Something is either interfering with it or it can't verify something it should.

Does the disc have any scratches ? Did you try cleaing it ? Is your wife using the same DVD to install on hers or does she have a different one ?

Your mothers, sorry 🙂

Then I would try some cleaning measures on your drive and the disc itself and try again. Would be really interesting if it works with the disc version. Is this the only disc you're having issues with ?

Yes, the only disc. But it has a bad scratch on it and I can not get it repaired right now. My only option is to install through Origin. I am trying to re-install through Origin.

Update: Reinstalling Origin did not work. Supernatural still crashes. Is there a way I can bypass Securom so I can play Supernatural?

Unfortunatley no, cause it's used to verify your game.

Try the secuRom removal tool: https://support.securom.com/removaltool.html

It will reinstall when you reinstall Supernatural from download but maybe it helps. It's the only way to completely remove securom from your system. Uninstalling the game does not do so.