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puzzlezaddict's avatar
puzzlezaddict
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7 years ago
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Sims 3: Unable to login at the Main Menu

I'm creating this thread to collect reports of people not being able to login at the Main Menu, as it looks like this problem has resurfaced again.  If this is affecting you, please click the Me Too button and provide the following information, if you haven't already:

1)  What type of install do you have?  (Origin/patch 1.69, Steam, disc, Origin/mac)

2)  Have you tried clearing the cache for Internet Explorer?  (see below)

https://kb.wisc.edu/page.php?id=15141

3)  Have you deleted the file labeled [your email].bin in Documents\EA\TS3\Downloads?

Hopefully, this problem will be resolved soon, but in the meantime, any information would be very helpful.

UPDATE:  If you're still having issues with in-game logins, EA_Mai would like a bit more information, as she describes in this post.

https://answers.ea.com/t5/The-Sims-3/Sims-3-Unable-to-login-at-the-Main-Menu/m-p/7134310#M232799

Please PM her these personal details, rather than posting them in the thread.

pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    7 years ago

    Hi everyone,

    This should be fixed now, and you should be able to log in again 🙂  Thanks one more time for taking the time to report this issue and sending the information I asked for.

    If you are still getting the same error message, please, follow these steps one more time:

    Spoiler
    1. Open Internet Explorer
    2. Go to Tools - Internet options - Advanced
    3. Select 'Reset' and check the box 'Delete personal Settings'
    4. Restart IE 

    Please, give it a try and let us know how it goes!

    @kathrine99 is your log in issue happening only on the Main menu of the game as well? If so, please, try again now 😉

    Thanks,

    -Mai

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  • nycbigl's avatar
    nycbigl
    7 years ago

    Just an update to inform you guys.

    I have played the Sims 3 twice now (last night and the night before) and it seems to be working now for me. :eahigh_file:

    Thank you all for all of your help and the speedy responses. As always, you and the EA team all rock. Love you guys.  ❤️

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    Thanks for confirming it's working for you again, @Angel200489 @nycbigl!

    @kathrine99 in your case, could you give us more details on the issue you are experiencing? From your messages I'm not sure if your issue is the same. You mentioned 'I am having a blue screen unable to log in for days on and off' and that you also had issues to log into the forums. 

    If that's the case, and you are not getting the error message telling you the email or password are incorrect when you try to log in in The Sims 3 Main Menu, could you please open a new thread and share as many details as possible with us? A screenshot of the blue screen you mention would also be very helpful!

    Thanks,

    -Mai

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    Hi everyone,

    Some of you are experiencing this issue again (starting 23th of November). We have a new thread for it here - please, join us there if you are having the same issue.

    Thanks,
    -Mai

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