Hi, does anyone know if the site is down right now?? I purchased the dragon valley world through the EA app and went to redeem my code and just keep getting a "well be right back" error page. ive cleared my cache, tried three different browsers, and have reset my laptop multiple times, i can login to my page just fine and navigate to the redeem a code area but once I click to actually access that part of the site it gives me that error.
I am wandering if the site not working has something to do with said issue (?)
Sorry if I posted in the wrong thread- I have never done this before!!
ASTyler97 What you're describing is a separate issue. It appears that the EA App auto-consumes codes for Store worlds, adding them to the App game library but not to the Store site. This has been a problem for a while now, maybe most of the time the EA App has supported Sims 3 at all. It has nothing to do with the functioning of the Sims 3 Store website itself.
For worlds that need to be purchased with real money, the recommendation is to buy from the EA website (you can google the world you want to buy to find the product page) and register the content on the Store site. This works fine other than the occasional Store outage. And of course you can buy certain Store worlds with SimPoints, which DO get applied to your Store account when bought through the EA App.
Thanks for the heads up! I apologize for posting in the wrong forum thread.
its been so long since I’ve purchased anything for my sims 3 game that I’m a bit out of my loop, and 90% of the time I usually never have had an issue until now.
Community ManagerHey there Summyyyyyyy
Try resetting the password for your account, let me know if you're able to access the site then to redeem your code please.
